Overview:
We're seeking a
Field Engineer
experienced in IT infrastructure, networking, and client-facing technical delivery. The role involves implementing, maintaining, and supporting systems for multiple clients in fast-paced environments. Ideal candidates are hands-on, technically strong, and excellent communicators who take ownership and deliver high-quality results.
Key Responsibilities:
* Document client networks and assist in planning and executing projects.
* Lead or assist with installations, configurations, and troubleshooting across Windows Server, Microsoft 365, Cisco networking, firewalls, VPNs, and backups.
* Manage small projects and support senior engineers on large-scale implementations.
* Maintain backup systems and ensure reliable data recovery.
* Configure and manage file, print, and remote access services.
* Administer Active Directory, Microsoft 365, and email systems.
* Provide accurate time estimates and communicate proactively with clients.
* Participate in pre-sales and project planning activities with internal and external stakeholders.
* Mentor junior engineers and contribute to team development.
Skills & Qualifications:
* IT/Computer Science qualification.
* Previous experience in an MSP or field-based IT support role.
* Proficiency with Windows desktop/server environments, TCP/IP, DNS, VPN, and FortiGate/Fortinet firewalls.
* Familiarity with switching, routing, VLANs, and wireless (preferably Ubiquiti).
* Experience with Dell hardware, data backup/recovery, antivirus, and VPN technologies.
* Strong documentation, planning, and customer communication skills.
* Self-motivated and capable of managing multiple priorities.
Preferred Certifications:
* CompTIA A+, Network+, Microsoft, Cisco, Fortinet, or Dell certifications.