The primary objective for a Unitec Senior IT Field Engineer is to provide our clients with expert advice based on the standard that we have set for client infrastructure, security and maintenance.
The goal is to achieve optimal performance through a detailed analysis of gaps in the client environment that could pose potential risks and implementing fixes for these key areas.
This requires a proactive approach to finding and resolving issues and vulnerabilities in the client's environment.
Key Responsibilities
Maintenance of critical Network Infrastructure
Firewalls, Switches, Wireless Controller and Access Points
Servers (on-Premise and Cloud)
PBX
NAS and Cloud Storage
Backup Solutions
MDM Solutions
Endpoint Security
UPS
Hyper-V / VMware
Security Review
Firewalls, Switches, Wireless Controller and Access Points
Firewall Policies and Security Profiles
MFA for VPN
ACL's configured on Switches, Port Configuration and VLAN Segregation
Core routing, EIGRP
SD-WAN, IPsec VPN
Wireless Configuration and Authentication (WPA and RADIUS)
Servers (on-Premise and Cloud)
Patching
Administrative Users
Remote Access
AD Review, Accounts (Disabled users), Forest Function Levels, AD Services.
NAS and Cloud Storage
Endpoint Security
AV Definitions and Updates
Unwanted Applications – Torrenting, Games, additional PUA
Modern Workplace (M365 Policies and Configuration)
Email Security
Device patching and compliance
Site Administration
Ability to document the site in great detail (using a pre-configured template):
All critical information relating to client sites need to be documented, this ensures that any engineer can review the document and have an immediate knowledge benchmark for the technology used at an individual site
Updating of site KB's and processes:
3 rd Party Applications and operational processes for sites that are non-standard such as Ticket requests for users to have VPN Access for specific applications, Vendor Access, Resolving issues for a specific Application on-site.
Updating of Passwords and Configurations in ITGlue:
All passwords should be up to date and any site configuration should be updates as/when a change occurs, we should also remove legacy data or label it for ease of reference.
Regularly update site photos (If/When changes are implemented)
Provide Site updates and report back to Service Desk Manager, Account Manager and Client:
Engineers are required to highlight concerns or issues on-site to the Account Manager and SDM to ensure this is raised with the client.
Make recommendations based on in-depth review and analysis of the site and all related infrastructure, processes and potential issues.
Liaise with company contact on urgent changes or implementations:
Firewall upgrades
Server maintenance
Cable Cleanup, Network cabling
Planned Downtime
Requirements
Operational knowledge of servers, switches, firewalls and Cloud solutions
Operational knowledge of IT applications, processes, software, and equipment
Strong organizational and client service skills
Skill in planning and preparing written communications
Ability to work in a team and communicate effectively with clients
Service awareness of all key IT services for which support is being provided
Understanding of support tools, techniques, and how our technology stack is used to provide IT services
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