Overview
Manager, Compensation COE at Zendesk — lead a global team of Compensation Analysts within the Compensation COE to design, implement, and day-to-day administer compensation programs and strategic initiatives.
This role partners with Total Rewards, People Team, and business leaders to design and operationalize foundational compensation programs, tools, and frameworks, serving as a key resource for compensation programs. The COE delivers advanced analytics and solutions to influence policy development and ensure programs align with company objectives and market best practices.
Responsibilities
* Serve as the lead for complex compensation projects and programs, including influencing design and project management (goals/objectives, timelines).
* Design, create, and implement tools and frameworks to drive operational excellence and efficiencies.
* Collaborate with compensation business partners and stakeholders on advanced, customized analytics and tools to support strategic business initiatives.
* Collaborate to execute and manage annual programs and processes with HR Partners and other internal P&P functions.
* Facilitate meetings with leaders and stakeholders to drive decision-making, share insights, and present recommendations.
* Where relevant, serve as regional subject matter expert on local compensation practices and regulations; support regional compensation issues and communicate localized programs.
* Manage global job architecture design and administration; ensure alignment with global principles and differentiated components where required.
* Lead global benchmarking efforts across Total Rewards, including survey participation, job evaluation, pricing, data analysis, and insights delivery.
* Collaborate with leadership to manage global base pay strategy (pay philosophy, ranges/structures, annual rewards cycle).
* Monitor and advise on applicable country, state, and federal employment regulations and compensation policies to ensure compliance and best practices.
* Plan and organize priorities for team members with required support and review.
* Coach team members to develop analytical, logical, and critical thinking skills.
Qualifications
* Bachelor’s degree in Human Resources, Business, or related field or equivalent practical experience.
* Experience in HR, compensation, and/or total rewards administration and analysis (typically 5–11 years).
* Experience leading and coaching globally distributed teams.
* Ability to build partnerships with compensation team members, HR, business leaders, and managers across geographies.
* Independent worker with sound judgment on complex issues with broad impact.
* Strong consultation skills with ability to provide quality advice.
* Action-oriented, able to thrive in a fast-paced environment.
* Ability to create dynamic tools and models to interpret data.
* Detail-oriented with ability to present clean, accurate data and see the broader context.
* Excellent written and oral communication for internal presentations and business sense.
* Knowledge of multi-country compensation requirements beneficial.
* Knowledge of multi-country government regulations related to compensation programs (EEOC, FLSA, USERRA) beneficial.
Compensation and Benefits
The US annualized base salary range for this position is $126,000.00–$190,000.00. This position may be eligible for bonus, benefits, or related incentives. Offers are based on job-related capabilities, experience, and other factors such as work location. Compensation details reflect base salary only and do not include bonus or additional incentives. Hybrid work arrangement: part onsite, part remote; in-office schedule determined by the hiring manager.
About Zendesk
Zendesk is an equal opportunity employer. We are committed to diversity, equity, and inclusion in the workplace and welcome applicants from all backgrounds. If you require a reasonable accommodation during the application process, please contact peopleandplaces@zendesk.com.
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