SUPPORTER COMMS ASSISTANT ROLE Role description The role helps to engage public supporters who give cash donations and regular gifts, encouraging overall support, commitment to the cause, and driving repeat gifts and enhanced support from the public. This is achieved through managing each donor interaction in a way that informs, develops relationships and encourages ongoing support and engagement through the donor lifecycle. This important role will be the front line with many donors who support us, helping to manage the administration of donor contacts and financial activity. Duties and Responsibilities: Communications: You will be the first point of contact for our donors and supporters, providing the best experience possible while managing, maintaining and building relationships with supporters to achieve best results for retention. You will support with the production of letters, packs and key information communications to all donors, and will assist with our telemarketing activities to thank donors and develop key relationships. Administration: You will assist with in-bound communications and donations, ensuring accurate recording and systems entry. Data: You will ensure the delivery of accurate data input to our CRM system (MS Dynamics) to facilitate record keeping, communications and relationship development. You will carry out regular data cleansing checks as part of routine tasks. You will follow all legislation and best practice with regard to data protection. Essential Criteria: High level of proficiency in written and spoken English with an excellent phone manner is a requirement. The Supporter Comms Assistant should display a positive donor centric/customer orientated approach to their work. Experience of using databases and/or CRM systems Strong administrative experience and attention to detail Strong objection handling skills. Excellent interpersonal skills with the ability to work in a team. Excellent communication skills and ability to build good rapport with all types of supporters Excellent planning and organisational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management. Desirable Criteria: Experience of using Microsoft Dynamics CRM an advantage Knowledge of GDPR a plus Knowledge of financial processes an advantage Processes Donation calls Inbox responses Processing DD SEPA & recurring card gifts over the phone Thank you letters and emails Data checks/cleaning (de-dupes, weekly checks) Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: Donor communications Supporter engagement Administration of donor contacts