We are seeking a highly motivated and experienced Client Service Account Manager to join our Wholesale Payments team in Dublin. As a key member of the team, you will be responsible for maintaining and enhancing best-in-class client service to a designated portfolio of top-tier Treasury Services clients.
Key Responsibilities:
* Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
* Becomes the Clients' trusted adviser
* Assists in developing and executing strategic Client plans
* Promotes use of self-service tools to reduce number of Client enquiries
* Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
* Promotes sharing of experience and best practice across the Service team
* Participates in and support TS initiatives
* Identifies opportunities for product development and enhancement
* Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
* Identifies and escalate potential risk associated with Client activities
* Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Requirements:
* Excellent verbal and written communication skills
* Ability to work effectively under pressure whilst maintaining a professional manner
* Dual-ability to work effectively as both a team player and alone
* Demonstration of cultural sensitivity and awareness
* Proven negotiation skills
* Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
* Ability to develop and mobilise internal networks and resources
* Ability to effectively use and manage multiple systems
About Us:
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
What We Offer:
* A dynamic and supportive work environment
* The opportunity to work with a talented and dedicated team
* A competitive compensation and benefits package