Reservation Sales AgentSpecified Purpose Contract: Maternity Leave CoverEPIC The Irish Emigration Museum Location: DublinAt EPIC, we tell the story of how the Irish shaped the world — and every visitor journey begins with a booking. Our Reservations team plays a vital role in welcoming guests, supporting tour operators and education groups, and ensuring every experience runs smoothly from first enquiry to arrival.We're looking for a friendly, organised and commercially minded Reservation Sales Agent to join our Reservations and Sales team on a Specified Purpose Contract, covering a maternity leave of absence.This is an excellent opportunity to contribute to one of Ireland's leading cultural attractions while supporting a busy and visitor-focused department.About the RoleAs a Reservation Sales Agent, you will ensure the smooth and efficient operation of the reservations function through prompt, accurate and professional service. You'll support group and FIT bookings, respond to enquiries, and work closely with Visitor Experience and Operations teams to deliver a seamless experience for all guests.The start date for this maternity cover role will be 1st April 2026What you'll doReservations & Customer ServiceManage public, education, trade group and FIT reservations, ensuring accurate processing in the booking systemHandle booking amendments, cancellations and general visitor enquiries by phone and emailRespond to incoming enquiries from corporate clients, tour operators, travel agents and group organisersProvide clear, welcoming information about EPIC and related visitor experiencesSales & Relationship SupportSupport revenue growth through proactive booking management and upselling where appropriateBuild positive relationships with key accounts across leisure, education and travel trade segmentsEnsure smooth communication and coordination ahead of group arrivalsOperational Coordination & ReportingProvide regular updates to the Visitor Experience team throughout the dayWork closely with the Reservations Manager and Operations Team on capacity planningProduce and distribute operational and sales reports as requiredSupport weekly and monthly sales forecasting and performance reportingSystems & AdministrationMaintain accurate records across booking systems and CRM databasesAssist with the upkeep of trade and client databasesCarry out additional administrative tasks and ad hoc duties as neededWhat you bringExperience in reservations, sales support, customer service or hospitality/tourism environmentsStrong communication skills and a professional, visitor-first approachExcellent attention to detail and confidence managing multiple bookings and prioritiesComfortable working with booking systems, CRM tools and reporting processesA proactive, collaborative mindset and enthusiasm for working in a busy cultural attractionIf you enjoy working with people, thrive in a fast-paced environment, and want to play a key role in delivering unforgettable visitor experiences at EPIC, we'd love to hear from you.Apply for the jobAlong with your CV please write a short cover letter, telling us why you would like to work in EPIC and why you think you would be a good fit for the role.Note: This role is offered on a Specified Purpose Contract to provide maternity leave cover. The contract will end on the return of the post-holder from maternity leave, in accordance with the Protection of Employees (Fixed-Term Work) Act 2003. The duration of the contract is not fixed and will depend on the timing of the employee's return.At EPIC The Irish Emigration Museum, we are proud to be an equal opportunity employer and welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other protected characteristic. We strive to create an environment that embraces and celebrates the differences among our employees, promoting a culture of fairness, equality, and mutual respect.
Location
Dublin
Department
Sales
Employment Type
Full-Time
Minimum Experience
Experienced