A rapidly growing SaaS company is building a new Customer Support team in Dublin. As a Customer Support Specialist, you'll play a key role in helping EMEA customers get the most out of the platform while delivering exceptional service and clear, thoughtful communication.What You'll DoBuild strong product knowledge and support customers via email and live chatTroubleshoot software issues and resolve escalated queriesCommunicate clearly with both technical and non‑technical usersProvide guidance on marketing, sales, and e‑commerce setup questionsDocument solutions and contribute to improving support processesUse AI tools to streamline workflows and work more efficientlyWhat do you bring?Fluency in English and German1+ years in a customer-facing role, ideally involving SaaS or technical troubleshootingStrong communication skills and the ability to simplify technical conceptsComfort working in a fast-paced, high-volume environment with KPIsA collaborative, proactive, and positive mindsetFull authorisation to work in IrelandNice to HaveExperience with APIs, integrations, HTML, CSS, JavaScript or networking basicsBackground in MarTech, email deliverability or e‑commerce platformsFamiliarity with tools like Zendesk or G‑SuiteSalary And BenefitsSalary depending on experience, typically between €40,000 and €60,000Annual bonus of 5%Equity Scheme (Stock Units)Healthcare plan and Pension schemeAdditional perks aligned with a modern, people‑focused tech environmentLocation and Working HoursDublin 2 (City Centre)Hybrid work model (three days a week in the office)Regular office working hours Monday - FridayStandard hours 9am - 5.30pm (occasional 8am - 4pm or 10am - 6pm)If you're excited to join a growing team and make a real impact, we'd love to hear from you.Send your CV today and take the next step in your career.