Assistant Care Services Manager Recruiting for an Assistant Care Services Manager is a key middle-management role within the Care Services Team.
The Assistant Care Services Manager is a key middle-management role within the Care Services Team.
This office-based post provides operational leadership and coordination for Personal Assistants (PAs) who work remotely in service users' homes.
The postholder works in close support of the Care Services Manager and in day-to-day collaboration with the Clinical Lead, the Training performance management, absence monitoring, and return-to-work processes in line with policy.
Reinforce consistent application of HR procedures and escalate issues appropriately to the Care Services Manager.
Team Collaboration Work closely with the Clinical Lead to ensure care aligns with clinical considerations and risk management.
Coordinate with the Training able to manage complex conversations with clarity and empathy.
Proven experience supervising or coordinating remote staff in a service delivery environment.
Strong background in rostering/scheduling and operational problem-solving.
Proficiency with scheduling or care-management systems, e.g. OneTouch.
Experience in homecare, disability, or community-based services.
Sound judgement, resilience under pressure, and the ability to prioritise competing demands.
Access to a car and availble to conduct site visits, with paid expenses.
Demonstrated commitment to person-centred practice and independent living.
Experience supporting HR processes (attendance, performance, conduct) and applying policies consistently.
Familiarity with HSE processes, funding structures, or disability service models.
Experience delivering service-improvement or quality projects.