The ideal candidate will be a team player with excellent communication skills and 2 years of previous hotel front office experience. Their ability to multitask, work under pressure and maintain a high level of professionalism is essential for this role.
Key Responsibilities:
* Greet guests upon arrival and anticipate any assistance that may be required.
* Foster a positive atmosphere among team members and encourage them to maximise room occupancy at best rates.
* Utilise up-selling techniques to promote hotel services and facilities, resulting in increased revenue.
* Perform check-in, check-out, cash management tasks and account management efficiently and accurately.
* Manage online and phone reservations when required, ensuring seamless customer experiences.
* Respond promptly to guest requests and direct calls through the switchboard to the agreed standard.
Benefits: As a key member of our front office team, you will enjoy a competitive salary package, opportunities for career growth and development, and the chance to work in a dynamic environment.
Requirements: To succeed in this role, you will need excellent communication and interpersonal skills, a minimum of 2 years' experience in hotel front office operations, and the ability to work effectively in a fast-paced environment.