Customer Support Specialist (Multilingual)*(Please only apply for this role if you are fluent in another European language as well as English)Join a fast‑growing global company in the security & compliance spaceWe're partnering with a rapidly expanding organisation helping businesses stay secure, compliant, and confident. As we grow internationally, we're looking for talented people who love helping others — no technical background required. If you're empathetic, curious, and great with customers, we'll teach you the rest.What You'll DoAs a Customer Support Specialist, you'll be the helpful, friendly voice guiding merchants through our platform. You'll play a key role in making sure customers feel supported, informed, and confident.Your daily responsibilities will include:Responding to merchant inquiries via phone, email, and chatWalking customers through processes step‑by‑stepExplaining information clearly and simply (full training provided)Logging conversations and escalating issues when neededCollaborating with your team to improve support processesWhat We're Looking ForExperience: 2+ years in any customer‑facing role (retail, hospitality, call centre, service desk — all welcome)Required Skills:Excellent communication and clear explanation abilitiesPatience, empathy, and a genuine drive to help peopleStrong attention to detail and process accuracyComfort with learning new systems and topicsFluency in English + one of: French, German, Polish, Czech, or SpanishNice to Have:Cybersecurity experience? Not necessary — we provide full training.Compensation & BenefitsWe offer a competitive salary and benefits package. Full details will be shared early in the interview process.