* Location: Remote (Ireland/UK) | HQ: Dublin
* Reports To: CEO
* Company: Madcraft – Global Creative & Digital Agency
About Madcraft:
Madcraft is a global digital agency with offices in Dublin, Austin, Philadelphia, and London. We partner with ambitious brands to deliver high-performing websites, branding, and full-funnel digital growth strategies.
Our team of 50+ experts across design, development, performance marketing, and customer success work with clients across the B2B, eCommerce, health, industrial and manufacturing sectors.
As we scale into our next chapter of growth, we’re hiring a COO to lead and optimise day-to-day operations, drive cross-functional performance, and help shape Madcraft’s long-term strategic execution.
The Role:
As Chief Operating Officer, you will be the strategic partner to the CEO and executive team, responsible for building operational excellence across departments. You’ll oversee all core delivery teams, ensure smooth onboarding of new employees, and drive consistent team performance and client success across our web, creative, and digital service lines. You will play a pivotal role in aligning day-to-day execution with Madcraft’s long-term growth strategy and high-performance culture.
Key Responsibilities:
Operations & Delivery
* Oversee day-to-day agency operations across all departments (web, digital, support, creative)
* Implement scalable systems, processes, and KPIs to optimise delivery and internal operations
* Own operational forecasting, resourcing, and capacity planning across global teams
Team & Culture
* Lead department heads and cross-functional teams
* Build and maintain a high-performance culture with clarity, accountability, and collaboration
* Partner with HR to lead hiring, onboarding, and retention strategies
* Establish and monitor KPIs for leadership and team development
Finance & Performance
* Own operational budgeting, cost tracking, and gross margin performance
* Contribute to financial health of service lines and P&L oversight alongside the CEO & finance team
* Ensure operational compliance with financial targets and client SOW obligations
Client Delivery & Growth
* Improve operational excellence and client experience in delivery and support
* Contribute to key client strategy, pitch, and proposal processes
* Support project escalation, risk mitigation, and resource resolution
* Partner with CEO to build and execute Madcraft’s strategic growth roadmap
* Lead quarterly business reviews and planning cycles
* Analyse performance metrics and report on operational health to leadership and board
* Evaluate and implement tools, platforms, and workflows to drive scale
You Should Have:
* 7+ years in a senior operations or strategy leadership role, in a digital agency or development house
* Experience managing teams across web development, performance marketing, and/or creative operations
* Proven track record of scaling systems, managing financial targets, and driving process change
* Strong commercial acumen with experience owning budgets and improving margins
* Experience with tools like Jira, Teamwork, Forecast, or similar PM/ops platforms
* Exceptional leadership, communication, and problem-solving skills
* A balance of strategic thinking and hands-on operational execution
* Based in Ireland or the UK (with flexibility to collaborate across time zones)
Why Join Madcraft?
* Join a growing, international team working with top-tier clients across the US, Ireland, UK, and beyond
* High impact role at executive level with autonomy to shape how we grow
* Performance bonus & potential equity/share scheme
* Work remotely or in one of our offices (Dublin, Austin, London, Philadelphia)
* A genuine opportunity to help shape Madcraft’s next growth chapter
How to Apply:
Apply directly via LinkedIn with your resume and a short note on why this role excites you.
Seniority level
* Seniority level
Executive
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Marketing Services
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