Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of sports fashion, outdoors and gyms with stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We want to be the leading global omnichannel retailer in the sports and outdoor industry.
Role Overview
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will collaborate with senior managers, championing your team's career development.
Responsibilities
* Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
* Drive team sales through effective merchandising, stock replenishment, and team motivation.
* Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
* Maintain a clean, organized, and visually appealing shopfloor to enhance the customer shopping experience.
* Ensure regular stock replenishment and maintain stock accuracy during store audits.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day‑to‑day operations, including opening and closing procedures.
* Support cash management tasks such as processing transactions and reconciling tills.
* Foster a positive work environment by mentoring and developing store colleagues to enhance performance and engagement.
Role Objectives and KPI's
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive all additional KPIs including units, conversion, ATV, and uptime.
* Achieve upselling or cross‑selling targets.
* Maintain a high Net Promoter Score.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee satisfaction, store or engagement survey results meet or exceed company benchmarks.
Skills and Experience
* Previous supervisory or management experience in a fast‑paced retail/customer‑facing environment.
* Passionate about retail and hold a good understanding of the latest trends and our competitors.
* Experience of coaching and developing individuals.
* Strong communication skills.
* Strong attention to detail & ability to maintain high standards on the shop floor.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Monthly discretionary bonus schemes.
* Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to digital health and well‑being services through our benefits platform (TELUS Health).
* Health cash plans.
* Wide range of internal development courses to support personal and professional development throughout your career journey.
* Access to apprenticeships & accredited qualifications to earn while you learn, gaining nationally recognised qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Access to colleague networks to share experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to help influence positive change.
* Incremental holiday allowance and additional holiday benefits.
* Staff discounts on JD Group and other brands within the organisation.
* Personal development opportunities to learn and develop at work.
#J-18808-Ljbffr