PositionNight Deputy ManagerGradeDeputyReporting toProject Group ManagerLocationDublinScope of ResponsibilityOverseeing local management of service delivery and providing multi-site support during night hoursHours35 Hours per week over a 7 day rotaKey Areas of ResponsibilitySERVICE MANAGEMENT AND SUPPORTTo be an active member of the Local Management Team (LMT), collaboratively overseeing the efficient, effective management of the project.Receipt and Triage of Out of Hours calls from service users.Responding to service users support needsAllocation of additional supports tasks to On Call Level 2 (inc Case Managers).In person attendance on site as required in cases of high support needs or critical incidents.STAFFInduction of Case Managers in the On Call processOversee and support the development of staff in assigned project.Responsible for provision of staff support across multi sites during hours of work.SERVICE DELIVERYTo manage service user processes through the teamTo manage the staff rota and ensure adequate cover for project during hours of workOPERATIONAL MANAGEMENTIn conjunction with the rest of LMT and the PGM ensure service policies and procedures are established and operating correctly and communicated to teamsHEALTH AND SAFETYResponsible together with the PGM and the rest of LMT for ensuring the project operates as defined by the Health and Safety Statement.Responsible for supporting staff with Incidents during hours of work and providing debrief or onsite support if needed.COMMUNICATIONEnsure effective communication with the local management team by completing and receiving a full handover of happenings during hours of work.TEAM WORKINGDevelop/manage an operational and well-functioning staff teamProvide support and training to staff where identified with PGMParticipate in the planning and delivery of staff team days and review days as required (to be carried out in conjunction with the PGM)CONTRIBUTION TO BROADER ORGANISATIONAL OBJECTIVESContribute to broader organisational objectives through attendance at meetings, steering groups, representation as required by Senior Service Team and contribute to the improvement of quality, training, Service User involvement and other aspects of service quality as requiredTHE BUILDINGResponsible for overseeing building standards and that identified repairs are handed over to ensure health & safety standards are managedFINANCEBe involved in financial planning for project, manage the project budget with other LMT, and ensure cash procedures are followedFUNDRAISING & COMMUNICATIONSFacilitate the requirements of the Fundraising and communication team and liaise with project staff as required.ADMINISTRATIONEnsure accurate data managementOversight of tasks assigned through the Deputy Manager Checklist and/or assigned by the Project Group manager of the assigned project.GENERAL RESPONSIBILITIESEnsure that all Depaul policies and procedures are being adhered to and to contribute to the effective implementation of the Depaul's Equal Opportunities Policy as it affects both Depaul and its work with this client group.To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of Depaul.Undertake any other duties that may be required which areCommensurate with this role.In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of DepaulThe above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.Person Requirements2 years' experience working in the Homelessness/Social Care field, in a direct access client support, or key working role.Social Studies /Case Management Accredited QualificationExperience of low threshold, harm reduction services desirableAn understanding of the key issues relating to managing a residential setting.Ability to use initiative, apply sound decision-making skills, including the ability to act calmly in emergencies and respond in a professional manner to challenging situations.Ability to motivate staff in the provision of services to International protection applicants, as well as an ability to work closely with and support volunteer workers.An ability to ensure that Health and Safety procedures are adhered to and to contribute to the development of health and safety practices within the project.Ability to manage service users, with complex needs and challenging behavioursRespect for the values and beliefs of DepaulNotesWhile the line manager is specified above, this does not preclude higher level grades from directing or reviewing work or setting dotted line collaborative working relationships between same or different level positions.All tasks should be completed in an accurate manner and supported by a clear electronic and hard copy filing system.