Are you a results-driven sales professional seeking a new challenge?
About the Job
We are currently recruiting for an experienced Head of Residential Sales to lead our residential sales function.
This is a client-facing, performance-driven role where you will manage inbound leads, develop relationships with key stakeholders, and convert residential projects into sales success.
You will be fully responsible for delivering an exceptional showroom experience and acting as the first point of contact for homeowners, designers, and builders seeking premium flooring solutions.
A comprehensive training programme will be in place from the beginning of your employment to support you in gaining deep knowledge of our products, systems, and approach.
Upon completion of this induction period, you will take full ownership of the residential division and operate with a high level of autonomy and continued support.
Key Responsibilities:
* Lead and manage the day-to-day operations of the residential showroom.
* Handle showroom walk-ins, scheduled appointments, and presentation of the space.
* Convert inbound enquiries from homeowners, designers, architects, and builders.
* Build long-term client relationships and develop growth partnerships.
* Manage current key accounts and nurture up-and-coming growth partners.
* Drive revenue to meet a personal annual sales target.
* Use our CRM system to manage your pipeline and maintain sales discipline.
* Collaborate with the commercial and operations teams to ensure seamless operation.
* Actively review your KPIs to inform strategy, performance, and process improvement.
Requirements:
* 3-5 years of proven sales experience with a demonstrable record of results.
* Strong background in consultative, B2C or specification selling.
* Experience in a luxury showroom environment is highly desirable.
* Familiarity with building materials, interior finishes, or design/construction is a strong advantage.
* A consistent and professional individual who operates with integrity, takes pride in their work, and delivers excellence at every touchpoint.
* Comfortable using AI tools and digital platforms to streamline workflows, reduce admin time, and enhance overall sales effectiveness.
* Excellent follow-through, attention to detail, and organisational skills.
* Self-motivated and confident in owning a function with autonomy and accountability.
* Strong communication skills and a disciplined approach to using CRM software.