Job Description
Essential Functions:
* Lead a team of finance professionals responsible for ensuring seamless operations in order management, credit management, billing, cash application, and collections
* Identify and implement improvements to enhance the external and internal customer experience
* Work closely with Sales and Operations teams to ensure smooth processing and fulfillment of customer orders
* Establish credit policies and monitor credit risk to support business strategy and mitigate financial exposure
* Ensure timely and accurate customer invoicing and collections to optimize DSO
* Engage with Treasury to optimize cash management and forecasting
* Manage customer queries and surveys related to OTC process and resolve issues promptly
* Develop, implement, and maintain robust internal controls to ensure compliance with company policies and regulatory requirements
* Drive continuous improvement initiatives within OTC processes to ensure standardization, implement best practices, and enhance efficiency, accuracy, and scalability
* Collaborate with IT and other functions (e.g. Sales, Operations, Treasury) to design and implement automation to streamline OTC activities
* Establish, measure, root cause, and action targeted KPIs to measure the OTC process
* Mentor and develop a global OTC team, fostering a high-performance culture
Management Structure
* OTC Global Process Owner
* Americas Order Management Manager
* Americas Credit & Collections Manager
* Europe Order Management Manager
* Europe Credit & Collections Manager
* Asia Order Management Manager
* Asia Credit & Collections Manager
Knowledge, Skills, And Abilities
The Skills you will bring to the team
* Planning – Has proven ability to establish clear directions and mobilizes resources (people, funding, technology, materials, support) to get things done in an effective and efficient manner
* Driving Results - Action oriented and steadfastly pushes self and others for results. Is very customer centric and can be counted on to consistently exceed goals
* Influencing Others – Can employ a wide range of influencing styles to engage others in problem-solving and decision-making
* Strategic Mindset – Has the ability to see ahead clearly; anticipates future consequences and trends conceives a range of scenarios and creates competitive, breakthrough plans.
* Change & Transformation – Lead OTC transformation initiatives, including global process design, shared services, and automation/AI adoption
* Resilience Under Pressure in Dynamic Environments - Thrives in fast-paced settings, maintaining composure and delivering high-quality results under tight deadlines.
* Excellent global leadership abilities with success building a positive team culture and developing talent
* In-depth knowledge of OTC process
* Demonstrated initiative to drive continuous process improvement
Minimum Education And Work Experience Required
* B.S. degree in Finance or related field, professional accounting qualification desirable
* Over 15 years of progressive OTC experience, with a minimum of 5 years in a leadership position
* Proficiency in ERP and CRM systems
* Ability to travel internationally