Warehouse & Customer Services Manager
Department: Operations
Reporting to: Site General Manager
Location: Portlaoise, Ireland
Position Type: Full Time
Greenfield is looking for a Warehouse & Customer Services Manager to join our growing team.
Duties and Responsibilities
The duties of the above-named employee/contractor include the following. Other duties may be requested from time to time depending on the needs of the business or the Department Manager (or designee).
Lead and manage all Warehouse activities for GGIE, ensuring efficient inventory control across GGIE, Dunsany, and JC Farms warehouse and storage locations.
Oversee GGUK Warehouse activities ensuring UK revenue and customs compliance, coordination of logistics and customs clearance and related purchase order activity.
Waste management/controls for GGIE.
Manage Logistics (inbound and outbound) for GGIE and GGUK.
Ensure compliance with GMP, GDP, and all relevant safety, regulatory, legal, compliance and internal quality standards.
Drive continuous improvement initiatives aligned with Lean methodologies.
Oversee Customer Service operations for GGIE & GGUK, ensuring customer satisfaction through effective communication and timely order processing.
Manage Customer SLA’s, MSA’s as appropriate.
Ensure accurate Sales Order creation, acknowledgement, status reporting, and proactive issue resolution.
Develop strong customer relationships and establish best practices for communication and support.
Lead, coach, and develop the Warehouse and Customer Service teams to ensure strong performance and engagement.
Goal‑setting, performance reviews, and succession planning.
Foster a culture of safety, quality, and accountability.
Support inventory and shelf‑life management to ensure product quality and minimize waste.
Partner with Production, Planning, Quality, Finance, and other internal teams to ensure seamless operations.
Provide Warehouse and Customer Service S.M.E input into continuous improvement, ProdCom processes, and cross‑functional initiatives.
Ensure optimal use of Greenfield Global’s ERP systems across Warehouse and Customer Service functions.
Establish and manage operational KPIs to monitor efficiency, compliance, and cost‑effectiveness.
Generate and manage budgets for assigned GGIE cost centres.
Qualifications (Education, Certification, Experience)
Relevant Business or Technical degree.
Minimum 3 years’ experience in a Warehouse or Customer Service Manager role.
Experience within GMP/GDP‑regulated environments preferred.
Lean certification (Green Belt) preferred.
ADR, IMDG, and IATA awareness an advantage.
Bachelor's Degree in Logistics, Supply Chain, Engineering, Sciences or related technical field preferred.
Ability to work with counterparts in multiple departments to accomplish company goals.
7+ years in Warehousing/Purchasing/Planning/inventory level management preferably in a pharmaceutical / Life Science industry.
Dangerous Goods Safety Advisor (DGSA) awareness Preferred.
Relevant experience in a GMP environment.
Competency Assessment
Excellent written and verbal communication skills.
Strong interpersonal and stakeholder‑management abilities.
Proven ability to lead and develop high‑performing teams.
Strong negotiation and problem‑solving skills.
Ability to manage competing priorities and deliver within deadlines.
Proficiency in ERP systems and data‑driven decision‑making.
Ability to operate in a fast‑paced, multi‑disciplinary industrial environment.
Strong people management skills, excellent multitasking with follow‑through, and a positive attitude required.
Must be able to perform well under pressure.
Must be a team player with ability to handle multiple simultaneous tasks and follow‑up on requests.
Greenfield Global is an equal opportunity employer that is committed to providing a workplace free from harassment and discrimination. All qualified applicants for employment will be considered without regard to race, color, religion, sex, sexual orientation, marital or domestic partner status, gender identity or expression, pregnancy, age, national origin, ancestry, disability status, genetic information, veteran status, or any other legally protected characteristic.
#J-18808-Ljbffr