Application / Technical Support Engineer
Dublin City Centre (Hybrid – Dublin City Centre)
11-Month Contract to hire
We are working with a global enterprise technology organisation that is looking to add a Technical Support Engineer – Integrations to their Dublin team. This role sits within a highly technical support environment supporting complex enterprise software and integrations used by large global customers.
This is a great opportunity for someone who enjoys deep technical troubleshooting, working with cloud platforms, and solving complex system-level issues.
What You’ll Be Doing:
Provide advanced technical support for complex software and integration issues.
Troubleshoot and debug issues across enterprise systems, integrations, and APIs.
Support internal engineers, technicians, and product support teams when first-line troubleshooting cannot resolve issues.
Work closely with engineering and product teams to escalate bugs, reliability issues, and design problems.
Diagnose issues across cloud environments, Linux systems, and networked platforms.
Assist with customer installations, configuration, and technical training when required.
Analyse system logs and performance data to identify root causes and recommend solutions.
Required Experience:
Strong Linux / Unix administration and troubleshooting experience.
Understanding of ITSM frameworks (ITIL, CMDB concepts).
Experience supporting cloud-based software environments such as:
AWS
Okta
Experience diagnosing issues in enterprise SaaS or distributed systems environments.
Ability to communicate complex technical issues to technical users and engineers.
Nice to Have:
Experience working in a technical support or technical services engineering role.
Familiarity with API integrations and enterprise platform troubleshooting.
Exposure to identity management, authentication, or SaaS integrations.
Why This Role?
Work with a globally recognised enterprise SaaS platform
Join a highly technical engineering support environment
Gain exposure to large-scale cloud and enterprise integrations
Excellent city centre location with hybrid working
Send over your latest CV and I’ll be happy to discuss the role in more detail.
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