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Overview
Role Title: Inside Sales Specialist
Business Area: Sales
About This Role
The Inside Sales Specialist will be directly responsible for 200 customers. This role also plays a vital role in ensuring smooth operations within the Sales Teams. This position is responsible for managing various aspects of sales support, including Accounts Receivable, Pricing, Pre-Sales support, Age Debt management, and Order Management. The ideal candidate is detail-oriented, customer-focused, and able to handle multiple priorities in a fast-paced environment.
Responsibilities
* Sales
o Communicate clearly and confidently with customers
o Creating relationships with customers
o Reliability for delivery and support for customers
o Create and manage customer orders ensuring accuracy and timely fulfilment
o Communicate with sales directors regarding order status, delays, or issues
o Address and resolve order-related discrepancies
* Pre-Sales Support
o Assist the sales directors with preparing proposals, presentations, pre-quoting lines and tender documentation
o Provide detailed product information and assist in addressing customer queries during the sales process
o Liaise with internal teams (e.g. Sales and Pricing, PreSales) to gather necessary resources for sales opportunities
o Attending customer meetings to ensure all relevant information is captured
o Track and follow up on renewal of contracts and flag this internally to Sales prior to renewal dates
* Pricing
o Collaborate with sales and product teams to implement promotional pricing or changes to pricing structures
o Prepare price quotes and proposals for customers, ensuring compliance with company policies
o Analyze pricing data to identify trends and recommend pricing strategies
o Deal register, where applicable, and issue customer quotes
* Credit Management
o Proactively follow up with customers to ensure timely payments by supplying copy invoices and ensuring DD mandates correct and in place
o Reconcile First Bill Reviews and resolve any discrepancies in collaboration with the Billing team
o Support the resolution of billing disputes by coordinating between sales, customers, and billing teams
o Regularly review aged debt reports and attend aged debt calls
o Negotiate payment plans with customers, where necessary, to minimize overdue accounts
o Issue credits where applicable and attend Credit Review Board Meetings
Qualifications / Requirements
* Strong understanding of Accounts Receivable, pricing structures, and order management processes
* Proficiency in Microsoft Office Suite, especially Excel and Word and CRM systems (e.g., CRM Dynamics)
* Excellent organisational and multitasking abilities
* Strong interpersonal and communication skills, with a customer-first mindset
* Detail-oriented with ability to analyse data and provide actionable insights
* Proactive problem-solving and decision-making abilities
* Ability to work independently as well as in a team environment
Key Performance Indicators
* Margin OTE Target
* Reduction in Quote to Bill Timeline
* Reduction in the 90 days + Aged Debt
* Right first-time orders, bills and installation
Job Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Sales and Business Development
* Industries: Telecommunications
Note: This description focuses on the responsibilities and requirements for the Inside Sales Specialist role and excludes external job board listings.
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