Quality Assurance OfficerLocation: Midlands Region / HybridReporting to: Quality, Safety & Practice Development Manager (QSPDM)Contract Type: Permanent, Full-TimeWorking Hours: Standard office hours with occasional flexibility Role OverviewLotus Care provides a range of respite, residential and support services to Children & Adults with intellectual disabilities in a homely and comfortable community setting.
As a Quality Assurance Officer, you'll work closely with the QSPD Manager, Regional Managers and PICs to ensure compliance with HIQA and other relevant standards.
This is an ideal opportunity for a passionate individual seeking hands-on involvement in quality systems, service evaluation, and the development of meaningful improvements in care delivery.BenefitsVery attractive salaryAnnual bonusPension scheme22 days annual leaveCPD supportMentorship and guidance from experienced leaders in governance and carePaid travel expensesEmployee Assistance Programme (EAP)Key ResponsibilitiesSupport the QSPD Manager in service audits, quality reviews, and tracking of action plans across multiple service locations.Maintain accurate records of quality, safety, and compliance initiatives, ensuring consistent standards nationwide.Coordinate updates and implementation of policies and procedures, promoting local compliance and staff awareness.Collect and analyse service data, preparing reports and summaries for senior management.Provide administrative and logistical support for quality and governance meetings and forums.Promote person-centred practice through engagement with individuals supported, families, and staff.Maintain incident and risk registers, monitoring trends and supporting follow-up actions.Coordinate training activities across services, including scheduling and identifying local needs.Conduct regular site visits to observe practice, identify improvements, and support local teams in implementing quality measures.Advise and guide service staff on procedures, protocols, safeguarding, and compliance requirements.Promote ongoing awareness of safeguarding and safe working practices during visits.Record and track meeting actions to ensure timely completion of quality improvements.Essential Requirements:Experience working in residential disability services.In-depth knowledge of HIQA regulatory requirements and person-centred support frameworks.QQI L7/ 8 in a relevant field e.g. social care or healthcare management.Full clean driver's licence.Excellent communication and interpersonal skills.Strong organisational skills with the ability to work independentlyHigh attention to detail and IT proficiency.Desirable:Experience with auditing or quality assurance systemsFamiliarity with risk management, safeguarding, or training coordination.QQI Training qualification.IND1