Front of House Receptionist Job Description:
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We are seeking a highly skilled and experienced professional to join our team as a Front of House Receptionist. This is a fantastic opportunity to work in a dynamic, people-focused environment where you will be responsible for providing a warm and welcoming experience for members and visitors.
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About the Role:
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1. The ideal candidate will have excellent interpersonal skills, a polished manner, and a strong background in customer service.
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Main Responsibilities:
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* Greet and welcome members and guests in a professional and friendly manner.
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* Handle all incoming calls and redirect them as appropriate.
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* Provide accurate information on events, facilities, and general enquiries.
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* Manage messages efficiently and ensure prompt follow-up.
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* Ensure all guests are assisted courteously and professionally.
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* Address any front-of-house queries or operational issues as they arise.
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* Liaise with internal departments (e.g., maintenance, cleaning, and security) to ensure a seamless experience.
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* Manage online bookings for meeting rooms when required.
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* Maintain a high standard of professionalism in all interactions.
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Key Skills and Qualifications:
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* Proven experience in a front-of-house or customer service role.
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* Professional appearance and excellent communication skills.
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* Positive, proactive, and friendly attitude.
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* Strong attention to detail and the ability to follow procedures.
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* Confident using CRM systems and Microsoft Office (Word, Excel, Outlook).
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* A team player with the ability to work independently and manage multiple priorities.
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Benefits:
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This is an excellent opportunity to develop your skills and experience in a prestigious organization. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.
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