We're looking for a friendly, organised, experienced and customer-focused Senior Service Advisor to join our award winning BMW Service team.
If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.
Key Responsibilities: Act as the main point of contact for service customers - in person, over the phone, and online Schedule and manage service appointments, ensuring efficient workshop loading Provide accurate estimates, explain service work clearly, and obtain customer authorisations Liaise between customers and the workshop, keeping both parties updated Promote additional services and maintenance plans where appropriate Handle customer concerns or complaints professionally and promptly Ensure all invoicing, warranty, and service documentation is completed accurately Deliver an outstanding customer experience every step of the way What We're Looking For: Previous experience in a Service Advisor or similar customer service role (automotive industry preferred) Strong communication and interpersonal skills Confident with IT systems and booking software Excellent organisational skills and attention to detail A proactive, team-oriented attitude with a passion for customer care What We Offer: OTE up to 50k Salary Ongoing training and career development A supportive and friendly team environment Opportunities for progression within a growing dealership If you feel this role fits you please email your CV to ******