Box Office Supervisor Job Description
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This role is a pivotal position within the company, responsible for ensuring the smooth running of the Box Office. The supervisor will provide front-line service to customers, process ticket sales and refunds, and support the Box Office Manager with key projects.
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Key Responsibilities:
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1. To provide excellent customer service and respond to customer enquiries in a timely and efficient manner.
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2. To process ticket sales and refunds, and maintain accurate records of customer transactions.
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3. To assist the Box Office Manager with day-to-day functions, including group/sports and social bookings, reporting, and issuing of Agency Tickets as requested.
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4. To support the Box Office Manager in unlocking new sports and social/group bookings for key events across the programme.
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5. To oversee the status of reservations and convert them to confirmed bookings.
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6. To perform all usual box office cashier duties, including daily cash reconciliation.
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7. To maintain accurate customer records on the ticketing system, according to policy.
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8. To supervise the Box Office Sales Team, in the absence of the Box Office Manager.
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9. To support new Box Office Sales Team members with training and knowledge sharing.
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Requirements:
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* To have excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
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* To have a strong attention to detail, with the ability to accurately process transactions and maintain records.
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* To be flexible and available to work outside normal office hours, including weekends, as required.
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* To have a strong understanding of the box office function and the ability to work independently.
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Benefits:
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* A competitive salary package.
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* The opportunity to work in a dynamic and fast-paced environment.
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* The chance to develop your skills and experience in a supportive and collaborative team.
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How to Apply:
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Please send a CV and cover letter to the Administration Manager at University Concert Hall, University of Limerick.
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