Truly Dental is a leading modern dental care network delivering high-standard multidisciplinary dental services through advanced technology and patient-centred care. At our flagship Dame Street Dental Hospital in Dublin, we combine a comfortable experience with coordinated dental expertise across multiple specialties.
Fast Facts
* Trusted dental hospital serving Dublin residents with comprehensive care and emergency dentistry services.
* Part of the Truly Dental network with multiple practice locations across Ireland and the UK, focused on excellence and patient satisfaction.
* A team of highly skilled clinicians and support staff dedicated to transforming patient experiences through cutting-edge dental care.
Purpose of the Vacancy
The Administrative Operator is central to ensuring smooth administrative operations at the dental hospital, acting as a point of coordination between patients, clinical teams, and the call centre to support high-quality patient service and efficient workflow.
Key Responsibilities
Administrative & Documentation Duties
* Complete and process insurance claim forms accurately and on time.
* Prepare and manage Med2 and other medical/dental documentation.
* Handle patient referrals, ensuring completeness and proper recording.
* Maintain accurate patient records in compliance with data protection standards.
Patient & Call Centre Support
* Professionally handle patient enquiries via phone, email, and in person.
* Provide prompt support to the call centre to help resolve patient issues.
* Respond to emails related to appointments, referrals, insurance, and patient questions.
Liaison & Coordination
* Serve as the main administrative contact between patients, dentists, clinical staff, and the call centre.
* Work with clinical teams to resolve queries efficiently.
* Follow up on outstanding administrative issues to uphold patient satisfaction.
Task Management & Workflow
* Use Wrangle (task management software) to log, track, prioritise, and complete administrative tasks.
* Ensure tasks are delegated appropriately and followed through to resolution.
* Monitor task progress and escalate unresolved issues for timely outcomes.
General Administration
* Support day-to-day administrative activities that enable smooth hospital operation.
* Assist with scheduling, correspondence, and other clerical functions as needed.
* Facilitate compliance with hospital policies, procedures, and regulatory requirements.
Requirements: Competencies & Skills
Essential
* Previous experience in an administrative role (healthcare or dental setting preferred).
* Strong organisational and time-management skills.
* Excellent verbal and written communication skills.
* Ability to handle multiple tasks in a fast-paced environment.
* High attention to detail and accuracy.
* Professional, patient-focused, and team-oriented mindset.
* Proficiency with Microsoft Office, email systems, and task management tools.
Desirable
* Experience in a dental or medical environment.
* Familiarity with insurance claims and dental/medical forms.
* Experience with Wrangle or similar task management systems.
* Exposure to working with call centres or multiple team collaborations.
* Knowledge of patient management or dental software.
Purpose: Motivations & Relevance
This role contributes directly to the hospital's mission of providing efficient, patient-centric dental services by ensuring administrative processes are handled accurately, timely, and with compassion-supporting continuity of care and patient trust.
What We Offer
Opportunity to work in a modern, multidisciplinary dental hospital environment.
* Professional growth through collaboration with clinical and administrative leaders.
* Experience with advanced task management systems and hospital administration practices.
* A supportive workplace that values high-quality service and coordinated teamwork.
Details Before Applying
* This is a full-time position, with a minimum commitment of 35 hours per week.
* The role operates on a 7-day rotating schedule (Monday to Sunday); therefore, weekend availability is required, as part of a rotation with the weekend team.
* Typical shifts are scheduled between 07:30-14:00 or 14:00-20:00 / 20:30.
* The position is based on-site at Dame Street Dental Clinic, Dublin.