Truly Dental is a leading modern dental care network delivering high-standard multidisciplinary dental services through advanced technology and patient-centred care.
At our flagship Dame Street Dental Hospital in Dublin, we combine a comfortable experience with coordinated dental expertise across multiple specialties.
Fast Facts Trusted dental hospital serving Dublin residents with comprehensive care and emergency dentistry services.
Part of the Truly Dental network with multiple practice locations across Ireland and the UK, focused on excellence and patient satisfaction.
A team of highly skilled clinicians and support staff dedicated to transforming patient experiences through cutting-edge dental care.
Purpose of the Vacancy The Administrative Operator is central to ensuring smooth administrative operations at the dental hospital, acting as a point of coordination between patients, clinical teams, and the call centre to support high-quality patient service and efficient workflow.
Key Responsibilities Administrative Documentation Duties Complete and process insurance claim forms accurately and on time.
Prepare and manage Med2 and other medical/dental documentation.
Handle patient referrals, ensuring completeness and proper recording.
Maintain accurate patient records in compliance with data protection standards.
Patient Call Centre Support Professionally handle patient enquiries via phone, email, and in person.
Provide prompt support to the call centre to help resolve patient issues.
Respond to emails related to appointments, referrals, insurance, and patient questions.
Liaison Coordination Serve as the main administrative contact between patients, dentists, clinical staff, and the call centre.
Work with clinical teams to resolve queries efficiently.
Follow up on outstanding administrative issues to uphold patient satisfaction.
Task Management Workflow Use Wrangle (task management software) to log, track, prioritise, and complete administrative tasks.
Ensure tasks are delegated appropriately and followed through to resolution.
Monitor task progress and escalate unresolved issues for timely outcomes.
General Administration Support day-to-day administrative activities that enable smooth hospital operation.
Assist with scheduling, correspondence, and other clerical functions as needed.
Facilitate compliance with hospital policies, procedures, and regulatory requirements.
Requirements: Competencies Skills Essential Previous experience in an administrative role (healthcare or dental setting preferred).
Strong organisational and time-management skills.
Excellent verbal and written communication skills.
Ability to handle multiple tasks in a fast-paced environment.
High attention to detail and accuracy.
Professional, patient-focused, and team-oriented mindset.
Proficiency with Microsoft Office, email systems, and task management tools.
Desirable Experience in a dental or medical environment.
Familiarity with insurance claims and dental/medical forms.
Experience with Wrangle or similar task management systems.
Exposure to working with call centres or multiple team collaborations.
Knowledge of patient management or dental software.
Purpose: Motivations Relevance This role contributes directly to the hospital's mission of providing efficient, patient-centric dental services by ensuring administrative processes are handled accurately, timely, and with compassion-supporting continuity of care and patient trust.
What We Offer Opportunity to work in a modern, multidisciplinary dental hospital environment.
Professional growth through collaboration with clinical and administrative leaders.
Experience with advanced task management systems and hospital administration practices.
A supportive workplace that values high-quality service and coordinated teamwork.
Details Before Applying This is a full-time position, with a minimum commitment of 35 hours per week.
The role operates on a 7-day rotating schedule (Monday to Sunday); therefore, weekend availability is required, as part of a rotation with the weekend team.
Typical shifts are scheduled between 07:*****:00 or 14:*****:*******:30.
The position is based on-site at Dame Street Dental Clinic, Dublin.