Reporting to:
The Operations Manager on a daily basis, while liaising with General Manager and Hotel Manager to ensure that the agreed strategy is delivered across the various segments of the Conference & Beverage Department.
The Person:
We are seeking candidates with a proven track record in a Senior Supervisor or Management Hospitality Role who can demonstrate ability to successfully assist in managing and develop the Hotel while providing a consistent high level of service to our guests
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The Hotel:
The Castletroy Park Hotel, a leading Limerick Hotel, is ideally located in the heart of the Mid west of Ireland and is the closest 4* hotel in Limerick to the M7 motorway from Dublin. This luxury hotel is just 2.5 miles from Limerick City, surrounded by superb amenities and is easily accessible via Shannon International Airport, just 25 minutes drive away.
The Internationally acclaimed University of Limerick UL, University Sports Arena (Olympic sized Pool), University Concert Hall, Irish World Academy of Music & Dance, Irish Chamber Orchestra are adjacent to the hotel. This Limerick hotel is located beside the University of Limerick which is situated on a superb riverside campus of over 133 hectares. Two bridges cross the river on the campus, offering an ideal walking circuit of the grounds, with its trees, its fountains and the river Shannon flowing through it all.
In Limerick, sport is a matter of pride and passion. Nearby to the hotel is "the proud home of Munster Rugby" the new Thomond Park stadium which is the jewel in the rugby crown of the city. Limerick offers you a wonderfully wide range of activities and facilities which include: Sightseeing, culture activities, horse racing, fishing, horse-riding, golf, river cruising and so much more.
This luxury 4 * hotel with conference and banqueting facilities, leisure centre and C – Salon offers superb accommodation from deluxe rooms to suites making this the ideal base for your holiday in the Limerick region.
One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.
Ensuring all guests receive high standards of customer service and departmental profitability / control is achieved, to work closely as part of our management team, assisting where necessary.
Main Responsibilities:
Communicate clearly to each Associate the expectation that we will consistently delight our guests, through:
a. Departmental Orientation
b. Job Description
c. Craft Training
d. Performance Appraisal
e. Development of Associates
f. Regular monitoring of Associates Morale
g. Monthly Department Meetings
h. Pre-Service Meetings
Proactively manage the Conference & Banqueting operations ensuring consistently high levels of friendly and professional service, responding promptly to individual Guest's needs and requests and encourage a high levels of guest feedback
Monitor performance of all Associates in all phases of service and job functions, ensuring that SOPs are complied with and any deficiencies rectified
Ensure that all Conference & Banqueting Associates are well presented to include uniforms and personal grooming
Review the expected daily activity and plan effective solutions accordingly
* Conduct comprehensive monthly departmental meetings to develop and improve SOPs
* Ensure that all guests are greeted in a friendly and positive fashion and that comprehensive guest requirements and preferences are understood and recorded accurately
* Ensure that the Bars Cash and Credit Control Policies are fully implemented
* Ensure that all stocks are secured and that the expected beverage margin is achieved consistently
* Ensure that all relevant Associates are well versed with the needs of and guests and are confident to make recommendations and provide help as appropriate
* Ensure that all Associates are familiar with all outlets and facilities to assist the Guest in their selection of outlets or facilities, to help promote these areas and any special promotions being offered from time to time
* Enhance revenue growth through a planned approach and by developing up-selling skills and raise awareness of seasonal opportunities
* Operate and maintain all relevant operating systems ensuring that all relevant associates are fully familiar with, competent in the use of and operating properly all such systems on a continuous basis
* Ensure a high level of hygiene is maintained throughout the Conference & Banqueting areas, that all associates are fully familiar with all relevant health & safety guidelines, that work practices are in line with such guidelines at all times and all work areas are kept in a clean and orderly fashion
* Monitor Guest's behaviour and follow all liquor licensing laws, fire, health and safety regulations and laws governing Hotel operations in Ireland
* Ensure that all the Bistro and Bars activities are completed accurately and on time such as
The Ideal Candidate:
* Proven experience in a senior role within a similar 3/4 star property.
* Ability in dividing responsibilities and monitoring progress.
* Outstanding Communication and Leadership skills.
* Ability to multi-task within a C&B Department.
Job Types: Full-time, Permanent
Pay: €35,000.00-€40,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Food allowance
* On-site parking
* Wellness program
Experience:
* Hospitality Management: 2 years (preferred)
Work Location: In person