Are you passionate about technical support and customer success? We're seeking a skilled Account Managerto join a globally distributed team supporting enterprise messaging solutions for a leading technology company.
Location: Dublin, Ireland (3 days onsite per week)Contract Duration: 11 months Compensation: Competitive rate + 10% company bonus About the Opportunity: Join a world-class support organization focused on enabling businesses to thrive on cutting-edge messaging platforms.
You'll manage relationships with 100+ partners and clients, ensuring their success through technical expertise and exceptional service delivery.
Your Responsibilities: Act as the primary escalation point for partners and enterprise clients Manage 20-40 active support cases involving technical troubleshooting and issue resolution Handle escalations related to API integrations, account verifications, authentication issues, and policy compliance Collaborate with product and engineering teams to drive customer satisfaction Monitor account health metrics and proactively identify gaps in customer experience Build strong relationships with Client Managers and Partnership teams Contribute to process improvements that scale support operations What You Bring: Must-Have:3-5 years of technical support experience with enterprise applications or Saa S platforms Strong understanding of cloud software concepts (Single Sign On, AWS, APIs)Proven experience managing escalations in a ticket-based workflow while meeting SLA requirements Excellent communication skills - ability to simplify complex technical concepts for diverse audiences Strong analytical and prioritization skills to manage multiple accounts at scale Experience building relationships and leveraging them to remove blockers Nice-to-Have: Experience in scaled account management programs (mid-market or enterprise)Project Management experience or certification Knowledge of incident and escalation management best practices Why This Role?Gain experience with industry-leading products and platforms Work with a global team across APAC, EMEA, and North America Develop expertise in enterprise messaging solutions Hybrid working model (3 days onsite)Competitive compensation package Potential for future opportunities within the organization What to Expect: This role requires someone who isadaptable, resourceful, and client-focused.
You'll need to navigate documentation, find solutions independently, and handle clients with sensitivity.
The ideal candidate balances technical knowledge with strong relationship management skills.
By applying to this job, your CV will be assessed by a consultant from for the position described and your CV may be added to our secure applicant tracking system however your details will never be shared to any other third party without your consent.