Job Title:
Customer Service Sales Agent
Job Type:
Full-Time
About Us
One of Irelands largest Furniture Retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service.
As we are constantly expanding with over 22 stores nationwide, we're looking for an
enthusiastic and self-motivated Customer Service Sales Agent
to join our expanding e-commerce team and help drive revenue growth, enhance customer experience, and support our online presence.
Key Responsibilities
* Customer Service: To provide excellent customer service and administrative support to ensure smooth day-to-day operations. This role involves handling customer inquiries, processing orders, maintaining records, and supporting internal teams with admin tasks.
* Customer Focused: Respond promptly and professionally to customer inquiries via phone, email, or webchat.
* Online Sales: Actively engage and follow up with online leads and convert inquiries into successful sales.
* Upsell & Add-On Opportunities: Maximize revenue by offering relevant add-on products and solutions during customer interactions, particularly during phone calls or online chats.
* Trouble Shooting: Resolve customer complaints or escalate them to the appropriate department.
* Logistics: Work closely with the logistics team to ensure all orders are dealt with in a timely manner and deliveries are on schedule.
* Sales: Monitor and report on sales performance, customer behaviour and feedback, and conversion metrics. Become part of the marketing team to provide insights and recommendations to improve strategies and sales.
* Product Knowledge: Maintain a high level of product/service knowledge to provide accurate information - training provided.
Role
Aspects of the role will contain the following, mainly managed by core customer service but you should have some experience in the following:
* Problem solving - determine the quickest and most effective way to deal with customer queries to find the right solution for the customer.
* Assist customers with product information, order status, delivery scheduling, returns and warranty claims.
* Maintain accurate records of customer interactions in our CRM system.
* Process repair requests, service issues and any appropriate after sales follow up action and liase with customers and stores accordingly.
* Work closely with our team in supporting each other in all aspects of the job.
* Provide feedback to management on recurring issues or customer concerns to support continuous improvement.
The Person
* Must be an enthusiastic individual with a talent for selling, matched with a strong customer focus.
* At least two years experience in similar role.
* A proven record to convert calls into sales.
* Goal driven and results focused with a desire to be successful.
* A desire to develop and progress within an expanding company.
* Energetic and enthusiastic team player with excellent communication skills.
* A strong work ethic & positive attitude with results-driven mindset.
* Must have a passion to develop sales channels by driving sales via different medium, formulating promotions and identifying missing products to help fill goals.
Skills And Qualifications
* A strong understanding of selling in a digital environment.
* A history of continuous improvement within a similar role.
* Furniture experience would be a benefit but not essential.
* You will have strong IT skills and an excellent telephone manner.
* Able to use your own initiative, you will be hard working, conscientious with strong motivational skills.
WHY JOIN US: Look us up on Glassdoor- rated 4.6/5 read our reviews.
* Fun, fast paced & high energy work environment
* Culture of developing and promoting from within the company
* Our Generous staff discounts
* Our pension scheme
* Our Bonus Scheme
* Our Educational Support Scheme
* Our Discounted corporate rate health care
* Our free Employee Assistance Programme
* Our wellbeing initiatives like our Bike to work scheme
* Career Development Opportunities
* Continuous professional development with dedicated training resources
* Our wonderful employee discount card offering discounts on products and services nationwide.
* Our free flu vaccination.
Jobs
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