Operations manager

Company Description
Kinnitty Castle Hotel is a 13th-century castle located in County Offaly, in the Midlands of Ireland. The property offers a distinctive blend of historic charm and modern hospitality, creating a memorable experience for guests. It is renowned as a unique and exquisite wedding venue, hosting ceremonies, receptions, and special events in an atmospheric setting. The team is dedicated to delivering attentive service, high-quality food and beverage experiences, and tailored event support. Prospective team members will join a close-knit hospitality environment focused on guest satisfaction and authentic castle stays.
Role Description
The Operations Manager is a full-time, on-site role based in Birr, responsible for overseeing the day-to-day operations of Kinnitty Castle Hotel. This role manages front‑of‑house, housekeeping, and food and beverage teams to ensure consistent, high‑quality guest experiences across rooms, dining, and events. The Operations Manager coordinates staffing, scheduling, and training, and supports department heads in meeting service standards and operational targets. Daily responsibilities include monitoring guest feedback, resolving issues, overseeing budgets and cost controls, and ensuring compliance with health, safety, and regulatory requirements. The role also supports wedding and event delivery, working closely with the sales and events team to ensure seamless execution and smooth communication across departments.
Qualifications

Demonstrated experience in hotel or hospitality operations management, ideally in a boutique, historic, or event-focused property.
Strong leadership skills with a track record of supervising, motivating, and developing diverse, multi‑department teams.
Proficiency in service standards, front office procedures, and coordination of housekeeping and food and beverage operations.
Ability to manage budgets, control costs, analyze performance metrics, and support revenue and profitability goals.
Excellent communication and interpersonal skills, with a focus on guest satisfaction, conflict resolution, and relationship building.
Proven organizational and time‑management abilities, with capacity to prioritize tasks in a dynamic, event‑driven environment.
Knowledge of health, safety, and hygiene standards in hospitality, with a commitment to regulatory compliance and risk management.
Comfort using hotel management systems, booking platforms, and basic office software for reporting and coordination.
Flexibility to work evenings, weekends, and holidays based on business needs, including weddings and special events.
Relevant qualification in hospitality management, business, or a related field is preferred, or equivalent practical experience.

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