At a market leader in insurance and assistance products, we're seeking an enthusiastic and motivated individual to join our claims department. As part of our team, you'll work on your own initiative, liaising with claimants via phone or written communication.
Key Responsibilities:
* Review reserves ensuring accurate reserves are maintained.
* Issue follow-up letters to policyholders on claims not pursued / updated within a specified timeframe.
* Log post on operating system.
* Complete overflow call backs in a timely manner.
* Explain decisions to request information, settle or decline a claim, arrange escalation when necessary.
* Register new claims, capturing all relevant claims information.
* Ensure claim payments are processed within 10 working days of acceptance.
This list is not exhaustive, and some duties may fall outside this scope.
Requirements:
* 1 year's experience preferable.
* Commitment to continuous learning.
* Resilience and empathy to communicate difficult decisions to customers.
* Ability to use their own initiative and make good decisions when under pressure in the best interests of both the customer and business.
* Excellent written and verbal communication skills.
* Good planning and organisation skills to meet timescales.
* Good numerical skills and literacy skills including Microsoft Office suite.