Networks Technician, West Region, Virgin Media Ireland
About Virgin Media:
The primary objective of the role is to provide excellent customer service by providing the highest standards of Preventative and Reactive Maintenance to our Full Fibre and Hybrid Fibre Cable (HFC), networks. You will be working in our Network Maintenance Department and will have a direct bearing on the quality of service we provide our customers. You will need to continuously adapt to ever changing technologies and market environment. You will be responsible for a given area of the network with objectives to minimise fault fix times and achieve set network performance & quality KPIs.
* The role is field based, with the majority of time working alone.
* The hours are 37.5 per week worked over 5 days Monday to Saturday.
* You will be required to work overtime to meet business demands.
* You will be part of an On-Call Roster which operates 365 days per year.
* The frequency of the On-Call Roster will vary depending on the requirements of your specific location.
Specific Duties & Tasks:
* You will demonstrate a passion for delivering a best-in-class Customer Service
* You will demonstrate a passion for delivering a best-in-class Network Performance.
* You will have a strong analytical mind & be extremely tenacious in problem solving.
* You will have strong inter-personal skills and enjoy interacting with our customers in resolving their issues.
* You will innovate and continuously adapt to the changing technology environment.
* You will be target oriented and results driven delivering on both customer and company requirements.
* You will adhere to and maintain compliance with all Health and Safety procedures within your work.
* You will continuously focus on cost efficiency ensuring that value is derived from all activities and opportunities for cost savings are identified and managed.
* You will never accept second best, constantly taking responsibility to drive performance.
* You will always strive to represent Virgin Media to the highest possible professional standards in all aspects of your work and presentation.
Skills & Expertise:
* Experience in a similar role in a HFC, FttH, Telco or ICT environment.
* College graduates with appropriate personal skills and qualifications should apply.
* Teamwork orientated individual with ability to add positive team dynamic and openly share best practice.
* Strong computer skills with good reporting abilities.
* Strong communication skills.
Qualifications:
* Essential: A full clean B Class car driving licence
* Desirable: Third level technical qualification to minimum level 7 in Electronics & Communications or ICT.
* Desirable: Working at Heights certification or previous experience
The Person:
* Ability to work in a fast-paced environment and embrace change.
* A methodical approach to both daily tasks and project work ensuring deadlines are met.
* Explores opportunities by being resourceful and self-motivating.
* A 'team player' who can lead by example and inspire others daily.
* First class problem solving skills who gets to the heart of the matter.
Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business
Job Type: Full-time
Pay: €32,000.00-€37,500.00 per year
Benefits:
* Additional leave
* Bike to work scheme
* Company car
* Company pension
* Employee assistance program
* Employee discount
* Sick pay
Licence/Certification:
* A Driving Licence (required)
Work authorisation:
* Ireland (required)
Work Location: In person