AdministratorPrincipal Duties andResponsibilitiesIn line with employer policies, procedures and best practice standards the Clerical Officerwill:AdministrationProvide office support, answer queries and provide a telephone serviceKeep themselves appraised of the relevant documentation / procedures as relevantManage data - including maintaining, correcting, collating, interrogating, validating andprocessing dataMaintain accurate up to date records filing systems and records (computerised / papercopy)Record information on a CRM databaseAssist in and / or prepare reports as necessaryProvide required information and support to Line Managers and teams, team members,and members of the public etc.Action all communications in a timely mannerUndertake any other administrative support and assignments as directedCustomer ServiceTake phone calls from members of the publicPromote and maintain a customer focused environmentEnsure that service users are treated with dignity and respectAct on feedback from service users / customers and report same to Line Manager.Service Delivery and ImprovementHandle sensitive and confidential information as per GDPR guidelinesIdentify potential problems / inconsistencies in a timely manner and consult with LineManager as appropriate.Standards, Policies, Procedures and LegislationMaintain own knowledge of relevant employer policies, procedures, guidelines andpractices, to perform the role effectively.The above Job Specification is not intended to be a comprehensive list of all dutiesinvolved and consequently, the post holder may be required to perform other dutiesas appropriate to the post which may be assigned to him / her from time to time andto contribute to the development of the post while in office.