About Your New Employer
A leading global provider of integrated facilities management and workplace services, supporting clients across industries with end-to-end real estate solutions. The organization delivers engineering, maintenance, project management, space planning, and workplace optimization services for complex portfolios worldwide.
About Your New Job
As a Help Desk Coordinator on the maintenance team, you'll be at the heart of the maintenance service delivery team.
* Act as a point of contact for field engineers, supporting their work and general operations of the department.
* Order parts and ensure they're ready for engineer attendance.
* Handle incoming calls from clients and process service requests.
* Prepare weekly work plans and aim to schedule four weeks in advance.
* Manage logistics around spares, equipment, and subcontracted works.
* Support invoice processes and help close jobs in our system.
* Maintain accurate service records and assist with quality assurance processes.
* Always provide prompt, polite, and professional support to internal and external customers.
What Skills You Need
* A good general level of education.
* Previous experience in administration, planning, or data entry.
* Excellent IT skills (Word, Excel, scheduling/database systems).
* Clear verbal and written communication skills.
* A calm and professional telephone manner.
* Confidence working independently and as part of a team.
* Strong attention to detail and time management.
* Knowledge of commercial/industrial facilities systems in a service department would be a strong advantage
What's on Offer
* Competitive Salary.
* Healthcare & pension
* Learning & Progression Opportunities.
* Opportunity to work for a leading Global Facilities Company.
What's Next
Apply now by clicking the "Apply Now" button or contact Josh Grant on