Responsible for ensuring customer satisfaction is the number one priority. You will interact with each customer with great pride, passion and care and inspire shoppers through your knowledge and expertise. You will demonstrate a passion for quality food, manage queues, ensuring each customer receives an exceptional customer experience.You will always follow up on customer queries and complaints; keep up to date with the range in store and making personal recommendations to customers where appropriate.
Core Responsibilities
* Product Delivery
* Transport groceries, household items, or other store products safely from the store/warehouse to customers or other branches.
* Ensure timely and accurate deliveries.
* Loading & Unloading
* Safely load products into the delivery vehicle.
* Unload goods at the delivery destination with care to avoid damage.
* Customer Service
* Provide friendly, professional service when interacting with customers.
* Verify orders with customers and obtain signatures or proof of delivery.
* Handle returns or exchanges if required.
* Vehicle Maintenance
* Conduct basic vehicle checks (fuel, oil, tires, brakes).
* Keep the vehicle clean and in good condition.
* Report any mechanical issues promptly.
* Compliance & Safety
* Follow traffic laws and road safety regulations.
* Adhere to supermarket and company delivery policies.
* Ensure products (especially perishables) are transported under proper conditions (temperature, packaging, etc.).
* Recordkeeping
* Maintain accurate delivery logs, receipts, and route records.
* Use handheld devices or apps for tracking and proof of delivery.
* Team Support
* Assist in the stockroom or sales floor when not making deliveries.
* Help with organizing, picking, and packing customer orders.
Main Duties:
* Always ensure that customer satisfaction is the number one priority by greeting each customer as if it's their first visit to the store and consistently deliver an exceptional service by displaying I-CARE service excellence behaviours;
* At checkout ensure all transactions are dealt with in a speedy and efficient manner;
* Actively manage queues;
* When on the tills, ensure all till procedures are followed correctly;
* Report any scanning issues at the checkouts to the Store Manager;
* Keep up-to-date with the offers, promotion and product ranges in Store;
* Offer advice, information and make personal recommendations to customers where relevant;
* When on the checkout, offer a receipt at the end of each transaction;
* Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience;
* Deal with all customer queries and complaints politely, professionally and consistent with store policy;
* Work towards achieving Service Excellence in the mystery shop reports;
* Carry out stock rotation when merchandising and packing shelves, ensuring that all areas of the store in which you are operating are presented to the highest standard;
* Ensure you understand and comply with all company hygiene, HACCP (if relevant) and food safety procedures;
* Always wear full uniform, name badge and present a neat and tidy appearance at all times;
* Adhere to all Store rules, policies and procedures at all time;
* Be familiar and comply with all Health & Safety regulations particularly those pertaining to your role and to report any breaches to store management;
* Follow procedures in relation to dealing with and reporting spillages, accidents and the prevention of slips, trips and falls;
* Actively live Centra brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative;
* Perform any other duties or assume any other responsibilities that may be assigned to you from time to time. These may be outside of your normal area of work. Furthermore, you may be assigned to work in other areas within the Store on either a temporary or permanent basis.
Job Types: Full-time, Part-time, Permanent
Pay: From €13.50 per hour
Experience:
* Retail: 1 year (preferred)
Licence/Certification:
* Full driving licence (required)
Work Location: In person