WHAT DO WE WANT The Shiseido Account Manager is passionate about beauty and pays high attention to the customers needs, listening and giving relevant beauty advice. The Shiseido Account Manager is responsible for harnessing brand loyalty, building a customer database, listening to concerns and needs of their clients and giving relevant beauty advice. Responsible for cultivating trusting relationships and ensuring each client feels unique and special. The Shiseido Ambassador is a team player who also has individual objectives and thrives in an environment where initiative is encouraged. Living the values of Shiseido, the Shiseido Consultant is responsible for driving business performance and adhering to the overall objectives of the counter WHAT WILL YOUR DAY TO DAY LOOK LIKE You will drive the Shiseido Beauty Rituals and facial treatments in our beauty room. You will plan and execute counter actions and targets. You will drive key promotional activities and reporting on results. You will deliver an exceptional level of customer service in line with Shiseido values. You will maintain stock levels and working with the Cosmetic Department Manager to ensure efficient running of the counter. You will be respectful of the overall Cosmetic Department needs in the retail environment as well as respectful of brand objectives. You will drive the overall business objectives and using initiative to maximize overall performance of the counter. You will work independently and well as being a team member. You will have excellent product knowledge and keen to learn. You will be responsible for sales reporting and adhering to counter targets. You will build a strong customer database and drive the success of the overall business WHAT SKILLS DO YOU NEED FOR THIS ROLE We want you to be passionate about skincare and beauty and has excellent customer service skills. You will have Beauty Therapy qualifications and experience, such as I.T.E.C, or equivalent. You will be experienced with working in a similar luxury beauty role. You will be flexible and respectful of retail hours, noting that later scheduled shifts will be required. Willing to work weekends when required and extra hours for peak trading times. You will have a listening and caring attitude, showing empathy for customers. You will be a strong communicator with a 'can-do' attitude. You will be a team player as well as working well on your own initiative and are respectful to the work of others. You will be enthusiastic, positive, and eager to learn. You will have the ability to report on business data, understanding targets and how to achieve and exceed them. You will have great organisational skills with a strong drive to achieve Company objectives. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.