Site Operations Manager Position
The successful candidate will oversee the catering and hospitality operations at a prestigious pharmaceutical site, ensuring efficient and effective management of the contract, high-quality foodservice, operational excellence, and full compliance with all relevant standards and policies.
Key Responsibilities:
* Ensure consistent, high-quality delivery across daily operations for catering and hospitality services.
* Maintain full compliance with health & safety regulations, food hygiene standards, and Compass policies.
* Drive financial performance through accurate budgeting, forecasting, and profit & loss (P&L) management.
* Control costs effectively by managing labour, food, waste, agency usage, and overheads.
* Develop and manage staffing plans aligned with business needs and budgetary constraints.
* Lead, coach, and develop the team, supporting performance, training, and career progression.
* Foster a positive team culture that encourages collaboration, accountability, and engagement.
* Build strong client relationships through regular communication, reporting, and strategic partnership.
* Promote exceptional customer service, proactively resolving issues and exceeding client expectations.
* Pursue innovation in food offering, service design, and customer experience.
* Support change initiatives, including new service rollouts and continuous improvement projects.