We are currently recruiting for a Full Time Guest Services Porter to join our growing team here at Kilkea CastleKilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024.Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.Job TitleGuest Services PorterReporting ToReception ManagerJob DescriptionThe successful candidate will provide a high quality of service to all guests and maintain the lobby areas to the standard of the hotel regarding cleanliness, hygiene, safety, and security.Key ResponsibilitiesTo always provide an efficient and friendly service to guests and to communicate with hotel guests in a polite and friendly manner and to ensure all guests are served with a polite, friendly, and efficient service always.To perform all duties as outlined by the relevant supervisor/manager.To be responsible for the following and not limited to, assisting guest with luggage upon arrival, delivering Guest luggage to rooms and collecting guest luggage from rooms.To be responsible for all amenities such as card, chocolate, welcome plate, drinks etc.To be responsible for placing newspapers in the lobbyTo assist with delivering cots and camp beds to arriving rooms. After departure of the guests these must be stored away accordingly.Keep all storerooms clean, stocked up and tidy to the standards of the Hotel.Frequent lifting, carrying, pushing, or pulling 20-50 lbs. and constantly moving furniture and/or appliances correctly and safely.Responsible of light maintenance tasks and services throughout the property.Report any problems to the Manager on duty during your shift.To ensure that reasonable care is taken for the health & safety of yourself, other employees, guests, and other persons on the premises.All complaints are to be dealt with immediately. Ensure all complaints are logged with Duty Manager no matter how minor they are.To comply to company standards with regards to Health, Safety and Fire Evacuation protocols.Skills/RequirementsPrevious experience in a similar 3- or 4-star hotel preferredExcellent customer service and communication skillsWork well as part of a team and on own initiativeAttention to detail and good time management skillsFlexibility around working hours (weekends and holidays)Minimum 12 months valid working permit requiredBenefitsDiscounts across entire resortCompetitive hourly rateMeals while on dutyEmployee recognitionBike to Work schemeEmployee Assistance Programme and PRSA schemeContinuous training and developmentUniform providedKilkea Castle is an equal opportunities employer