About the roleWe're looking for a calm, capable operator who can hold the full picture across our member experience and internal execution. You'll own the end-to-end user journey, run a simple weekly operating cadence, and make sure nothing falls between the cracks across admin, comms, events, community engagement and follow-up.This role is perfect for someone who loves systems and standards, but is also warm and confident working with senior members and representing the brand at in-person dinners and events.What you'll be responsible for Member journey and experience (end-to-end)Own and improve the member journey from onboarding through events, ongoing engagement, renewals and referralsMake sure every touchpoint is clear, timely, premium and consistentSpot drop-offs or friction and fix them fastWeekly operating system (so execution actually happens)Run a weekly planning rhythm (priorities, owners, deadlines, risks)Maintain a lightweight tracker so everyone knows what's in motion and what's blockedCreate clear handoffs between team members (insights to actions, events to follow-up, assets to publishing)Community engagement and follow-throughTurn "what we're hearing" from the community into action (introductions, nudges, targeted outreach, re-engagement)Ensure event engagement is strong before, during and after (attendance, connection, momentum)Build simple playbooks for follow-up so no member feels forgottenEvents and leadership dinnersSupport or host at leadership dinners/events as needed including facilitation of monthly virtual events.Ensure decisions, commitments and next steps are captured, actioned and closed outSystems, templates and quality standardsBuild templates, checklists and playbooks for repeatable excellenceImprove workflows and tools so the business can scale without chaosWho you'll work withFounder: sales, partnerships, strategy (you will keep her out of the weeds)Admin/coordination: pre-event logistics, purchases, schedulingFinance and newsletter: internal organising, accounts, newsletter and member insightsCreative: photography/visual assetsWhat we're looking for (must-haves):Strong operations mindset, you naturally build structure, cadence and clarityExcellent follow-through, you close loops and chase owners kindly but firmlyMember-first instincts, you care about how people feel and what happens after the eventConfident communicator in writing and in personComfortable representing the brand at events and leadership dinnersCalm under pressure and able to prioritise without hand-holdingNice to haveCommunity, customer success, programme management or events backgroundExperience building a service delivery playbook or scaling a membership/communityComfortable being visible on LinkedIn as part of brand advocacyWhat success looks like (first 90 days)Member journey tightened and documented, with clear standards and templatesDelivery of KELLA promiseWeekly operating rhythm running smoothly, nothing falls between stoolsPost-event follow-up happens within 24 hours, introductions and next steps are actionedFounder has noticeably more time for sales and strategic partnershipsJob Type: Part-timePay: €27,500.00-€37,500.00 per yearExpected hours: 20 per weekBenefits:Work from homeApplication question(s):Are you based in Ireland?Experience:Operations/Community: 5 years (required)Work Location: Remote