We are presently recruiting for an experienced Accommodation Supervisor, for one of our clients, a well-established Business in Kenmare, Co. Kerry.
The Accommodation Supervisor will join a team of enthusiastic people dedicated to delivering an exceptionally high standard of service to our guests. The successful candidate will report to the accommodation manager.
KEY DUTIES & RESPONSIBILITIES
1. Monitor standard of work within the Accommodation Department, ensuring the highest quality.
2. To oversee and check bedrooms, cottages, villas, and public areas daily to ensure they are to the required AA 5 red star standard for our guests.
3. Lead and direct the team of accommodation assistants and organise the team duties daily.
4. To ensure all departmental checklists are completed and checked daily by supervisor before going off duty.
5. Be part of the training and coaching of all team members.
6. Oversee the cleanliness of rooms division and all public areas in the hotel including villas and cottages.
7. Liaise with the maintenance department to ensure that any issues are recorded, rectified in a timely manner.
8. To ensure that all departmental standards are being maintained in accordance with the SOP manual and grading criteria.
9. To ensure that the standard of personal hygiene and presentation is always maintained in the department.
10. Ensure all guest queries are handled promptly and efficiently
11. To use initiative in relation to the speedy resolution of guests queries or problems
12. To maintain good communication with the front office department as required.
13. Complaint and problem-solving abilities.
REQUIREMENTS
14. 2+ years of proven experience in a supervisory role within an accommodation department.
15. Proven strong organizational and leadership skills with a keen eye for detail.
16. Excellent communication skills in both spoken and written English.
17. Ability to work independently and as part of a team.
18. Valid, clean EU driving license
PACKAGE ON OFFER
19. A competitive rate of €14.00 – €15.00 Per Hour
20. Paid overtime & Sunday Premium
21. Other benefits discussed at interview stage