POSITION SUMMARY:
In this position, you will:
a) Develop content social calendars and manage social media content and communications.
b) Review and report on the performance of social content.
c) Develop tactical initiatives and ideas to ensure brand and supplier success via available
social channels.
The role requires excellent attention to detail, creativity, time management, communication skills and
the ability to make decisions under pressure.
KEY DUTIES & RESPONSIBILITIES:
* Develops monthly calendars for social activity across owned campaigns (catalogue, brand
campaigns, supplier-funded and booked activity and ad-hoc initiatives).
* Contributes information, ideas, and research to help develop social strategies.
* Applies a sound understanding of CWH EDLP, Promotional pricing and retail excellence.
* Develops content to suit products, brands and our diverse audience base.
* Applies a sound understanding of our customers and applies customer-service skills when
handling feedback and customer complaints.
* Understands and analyses local business competition.
* Ensure supplier satisfaction and apply a customer-first mindset when handling supplier
feedback or complaints.
* Filming and editing social material.
* Ensuring price points are true and accurate in line with marketing calendar/s.
* Prioritise content in line with commercial and supplier objectives.
* Prepare engaging and relevant content to promote product scope on a range of advertising
mediums.
* Effectively contribute to the selection and procurement of featured products.
* Contribute to strategic planning and execution of long term social and communication
initiatives.
* Obtains and analyses performance during and post social campaigns to drive improvements
and efficiencies.
* Assist in fostering positive and collaborative relationships with internal and external
stakeholders.
* Engages in superior customer service by making product knowledge readily available to store
teams through various resources across various channels.
* Organizing and scheduling of appointments and meetings.
* Invoicing for social activity.
* Perform other general administrative tasks as directed.
QUALIFICATIONS, EXPERIENCE AND SKILLS:
* A minimum of 3 years' experience in Retail Pharmacy
* Advanced use of social media platforms and content editing suites.
* Advanced MS Office skills in Excel, Word, Power Point, Outlook
* Ability to input and interpret data
* Excellent written and verbal communication
* Ability to apply new creative thinking whilst also adopting applicable social trends.
* Highly organised and with an attention to detail and the ability to prioritise and multitask
* Good lateral thinker. With sound problem solving ability, analytical and numeracy skills
* Punctual and reliable
* Strong sense of urgency and ability to prioritise to deliver company and supplier objectives
* Co-operates and works well with others in the pursuit of team goals
* Able to establish & maintain relationships with people at all levels
* Ability to adapt to a changing environmen