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Project Support Executive (Pharmaceutical)
Our client, a leading provider of software as a service online solutions to the Life Science sector are looking for a Project Support Executive to join their expanding team. This role will suit someone who is highly organised and analytical, ideally coming from a life science or pharmaceutical background. You will be responsible for assisting in planning, monitoring, and reporting on project progress. This role is based fully onsite in their South Dublin offices.
Role Responsibilities:
* Deliver timely and comprehensive responses to project-related queries via phone, email, and remote support channels
* Actively engage with project stakeholders, serving as a key point of contact for information
* Facilitate remote training sessions for global sites of effective use of their systems
* Consistently meet company Service Level Agreements (SLAs) and quality benchmarks for response times and reporting
* Accurately document all customer interactions and issues encountered, maintaining up-to-date and detailed records
* Continuously seek and implement opportunities for process or product improvements that enhance service quality and operational efficiency
* Assist with logistical tasks and coordination as required to support project delivery.
Role Requirements:
* 3+ years experience in a similar position, ideally from a life science or pharmaceutical background
* Computer Science or other relevant 3rd level qualification
* Experience in managing external customer
* Detailed and highly organised with the ability to multitask
* Excellent communication skills both written and verbal
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Pharmaceutical Manufacturing
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