Join our team
With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.
In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’ philosophy ensures it fulfills its promise: Your Life, Your Way
Who we’re looking for
As a Scheduling Coordinator, you should have the following skills and experience:
* Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
* Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
* Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
* Must have the ability to establish good working relationships with office colleagues, clients, and CAREGivers.
* Must have computer skills and be proficient in Word and Excel.
* Must present a professional appearance and demeanour.
* Must have the ability to perform duties in a professional office setting.
What you’ll do
* Organise all rotas and staffing requirements (Rostering shifts).
* Monitor, mediate, and log both Client and Caregivers concerns.
* Manage and develop excellent relationships with Caregivers and Clients.
* Encourage contact between Caregivers, Clients, and the office.
* Coordinate and maintain a complete Client service schedule using our in-house CRM system - People Planner.
* Accurately enter and maintain Client and Caregivers records.
* Record Caregivers hours and enter hours into People Planner.
* Deal with emergency situations decisively and effectively.
* Answer incoming calls in a friendly, professional, and knowledgeable manner.
* Participate in meetings related to Caregivers scheduling/work rotas as needed.
* Perform any other functions deemed necessary.
What you’ll get
* Competitive Pay
* Laptops
* Paid Annual Leave
* Career Growth
* Training and ongoing developmental support
* Good Work Life Balance
For information on how Dovida processes your personal data, please see our Dovida-Candidate-Privacy-Statement-1.pdf.
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