Community and Tenant Engagement & Sustainment Officer
Dublin, County Dublin, Ireland • Company: Bitrecruit • Client / Employer: Occupop • Job reference: 8b117cb91f26e96b5276df7c02f9e783 • Posted: 20.05.2026
Job Purpose
The Community and Tenant Engagement & Sustainment Officer will lead the delivery of the organisation's Tenant Engagement Strategy, embedding meaningful tenant engagement at the core of service delivery, in line with Respond's National Tenant Engagement Framework. The role empowers tenants to influence decisions, shape local priorities and co‑design initiatives through strong, relationship‑based engagement with individuals and communities. It promotes inclusive participation, strengthens community cohesion and ensures that tenant voice is consistently captured, acted upon and reflected in service outcomes.
Key Responsibilities
Tenant Engagement Strategy and Framework Delivery: Implement Respond's Tenant Engagement framework within the Dublin area, translate strategic objectives into local engagement plans with clear actions and measurable outcomes, work with Tenant Relations Officers and Housing Managers to ensure consistent delivery, monitor and evaluate engagement activity, report progress locally and organisationally.
Tenant Participation and Voice: Develop and support structured participation mechanisms such as tenant forums, panels and service improvement groups, ensure meaningful opportunities for tenant influence, promote inclusive engagement, capture and analyse feedback, maintain clear feedback loops.
One‑to‑One Tenant Support and Tenancy Sustainment: Build strong relationships with tenants, provide practical support to sustain tenancy, manage daily challenges, identify early risks, take appropriate action in partnership with Tenant Relations Officers, refer tenants to internal or external services, advocate on behalf of tenants.
Embedding Engagement within Tenant Relations Services: Work alongside Tenant Relations Officers to integrate engagement into tenancy and estate management practices, contribute to estate walk‑abouts, meetings and local initiatives with a tenant participation focus.
Capacity Building and Community Development: Support tenants to build confidence and capacity for participation, guide tenant representatives and groups, encourage tenant‑led initiatives and local decision‑making, strengthen community cohesion.
Service Improvement and Outcomes: Use tenant insight and engagement data to inform continuous improvement, contribute to KPIs linked to tenant engagement and participation, evaluate impact on service delivery and tenant satisfaction, support evidence‑based decision‑making.
Governance and Reporting: Maintain accurate records of engagement activity and tenant interactions in line with GDPR, provide regular reports on engagement activity, outcomes and emerging issues, support compliance with regulatory expectations.
Qualifications
Third‑level qualification in community development, youth work, housing or related discipline (desirable).
Demonstrable experience in customer service, relationship management, dispute resolution, community support delivery, community change, ASB intervention or tenancy support.
Proficiency in IT‑based management systems and standard Microsoft Office applications.
Skills and Behaviours
Strong understanding of core values and belief in social justice.
Empathetic and reflective practice.
Strong group facilitation skills.
Excellent customer service and interpersonal skills.
Strong oral and written communication, including chairing meetings, report writing, minute‑taking and presentations.
Strong organisational, planning and problem‑solving skills.
Analytical mindset with evidence‑based approach.
Leadership capability and influencing skills.
Open to learning and professional development opportunities.
Able to work independently with integrity.
Results‑focused and committed to delivering quality outcomes.
Closing date for applications: 3rd of June 2026.
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