Take the first step towards an amazing future with a dynamic and fast-paced customer service team.
As Customer Service Operations Lead, you will play a key role in driving business targets and delivering exceptional service to our customers and intermediaries.
The role involves leading teams to achieve business targets, managing team development and performance, and supporting the development of action plans to increase employee and customer satisfaction.
You will effectively communicate with your team, providing feedback on performance and wider business updates.
This is an excellent opportunity to develop a career in the insurance sector, with a focus on doing the right thing for customers and striving for excellence every day.
Key responsibilities include:
* Leading teams to achieve business targets and deliver exceptional service
* Managing team development and performance through training, coaching, and goal setting
* Effective communication with teams through huddles, team meetings, and one-to-one sessions
* Supporting the development of action plans to increase employee and customer satisfaction
* Analysing department and team data to create reports assisting management in achieving call centre goals
The ideal candidate will have strong leadership and communication skills, along with a passion for delivering exceptional customer service.
Experience developing and leading a strong-performing team would be an advantage.