As a clinical specialist, you will work with our team to improve health outcomes by connecting people with the care and resources they need. This involves working with cutting-edge technology to propel healthcare forward in a way that better serves everyone.
Job Description
We are seeking a skilled clinical specialist to join our team. In this role, you will be responsible for developing expertise in electronic health record systems and providing product function, design, build, and testing for assigned modules.
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* Undergo comprehensive training to develop expertise in your assigned area
* Provide product function, design, build, and testing for assigned Epic modules
* Work alongside end-users to design, scope, and implement enhancements
* Configure system settings to resolve issues efficiently, adhering to Service Level Agreements (SLAs)
* Develop, maintain, and support critical workflow documentation, test scripts, and configuration guides for essential application functions
* Monitor the performance of healthcare applications in real-world settings
* Work with trainers to develop and update training materials
* Develop strong relationships with operational stakeholders, customers, and business partners
To succeed in this role, you will need to have past experience in a clinical setting, such as nursing, labs, radiology, pharmacy, operating theatre, inpatient, or outpatient services. You should also possess analytical and technical skills necessary to apply technology to resolve clinical problems and/or increase operational efficiency.
Required Skills and Qualifications
The ideal candidate will have:
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* Past experience in a clinical setting
* Proven success in solving customer-related issues that impact efficiency, effectiveness, or satisfaction of customers
* Analytical and technical skills necessary to apply technology to resolve clinical problems and/or increase operational efficiency
* Proficiency with Microsoft Office Suite (inc. Excel, Word, PowerPoint, SharePoint)
Preferred qualifications include existing experience in a health IT environment and proficiency with Microsoft Visio and/or Project.
Benefits
As a member of our team, you can expect to enjoy flexible work arrangements, including the opportunity to split your monthly work hours between our office and telecommuting from a home-based office.
Our company offers a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.