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TECHNICAL SUPPORT ENGINEER-TIER/LEVEL LL, Galway
Client:
PlaceMe Recruitment
Location:
Galway, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
5c9a9b598901
Job Views:
144
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Job Description
Providing technical support to the Customer Support team, R&D Engineering Team, External Suppliers and Customers.
Key Responsibilities
1. Investigate customer issues/queries that require a technical understanding of software, hardware and systems.
2. Liaise between the R&D team and first line customer support on issues requiring deep technical knowledge.
3. Provide training to first line customer support team on new features/functions.
4. Fix bugs.
5. Work with suppliers to address technical issues.
Qualifications:
1. Technician level - certificate or basic degree in Computer Science, Electronic and Software systems.
2. Must have excellent diagnostic skills.
3. Must have experience with Linux OS, MacOS and Windows operating systems.
4. Must have very good communication skills and conflict management skills.
5. Must be able to work on own initiative.
6. Knowledge of embedded systems and Always-on Enterprise applications.
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