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Role: Integrated Command Centre Analyst -Graduate Position
Job Type: Permanent
Location: Letterkenny Onsite (5 days per week)
* Ready to utilise your skills/knowledge/experience in the Integrated Command Centre Analyst?
* Are you looking for an exciting opportunity work in a IT infrastructure team supporting a government initiative?
* Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team?
Join Tata Consultancy Services as an Integrated Command Centre Analyst.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role
The level 1 Integrated Command Centre (ICC) Analyst provides first-line support across IT operations, Services Desk, and Security Monitoring functions. This role focuses on real time alert monitoring, initial incident triage, basic troubleshooting, and coordinating with higher level support teams to ensure availability, performance, and security of enterprise systems and services.
Key responsibilities:
The below outlines the main areas of responsibility:
Monitoring, Event, and Incident detection
* continuously monitor IT infrastructure, applications, and network using monitoring tools open (example Mange Engine, SolarWinds, Zabbix, Dynatrace, etc)
* Identify and log system alerts, performance degradations and outages.
* Perform initial triage and escalate issues per runbooks and severity level.
* Support major incident notification and bridge call initiation
Service desk support:
* Act as the first point of contact for end users through phone, e-mail, or chat.
* Log and categorize incidents and services request in the ITSM tool(e.g., Manage Engine)
* Provide basic troubleshooting support for issues related to user login/access, O365, e-mail and desktop or remote desktop issues
* Escalate unresolved issues to L2 or L3 appropriate resolver groups
Security Operations: (L1 SOC Tasks)
* Monitor SIEM dashboards (e.g., Splunk, Microsoft Sentinel) for security alerts
* Perform basic triage of low-level security alerts (e.g., phishing suspicious logins)
* Document findings and escalate to the cybersecurity team as per sock process
Operations and Communications:
* Perform system health check and follow ShiftWise operational checklist
* Maintain clear shift handover notes and incident updates
* Coordinate with cross functional teams for updates and escalations
* Adherent to SLAs and escalation timelines
Your Profile
Key skills/knowledge/experience:
* 0-2 years of experience/detailed understanding in IT support, NOC/SOC, or technical help desk.
* Basic understanding of IT infrastructure (servers, networks, cloud)
* Familiarity with windows OS, Active Directory, Office 365, VPN, and remote tools.
* Knowledge of ticketing and monitoring tools
* Willingness to work 24 X 7 rotational shifts including weekends and holidays (Combination of office/Remote)
* Basic understanding of ITIL processes (incident, request, change)
* Exposure to SIEM or security alerting tools
* ITIL foundation
* Strong communication and customer service skills
* Quick learner with a logical problem-solving mindset
* Ability to stay calm during high pressure incidents
* Team oriented with attention to detail
Good to have:
* Prior experience in IT Infrastructure monitoring team
* Knowledge of AWS cloud platform
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts as amended) and the Equal Status Acts as amended).
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at
if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us
at
with the subject line: "Adjustment Request" or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests You can write to
to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.