Online Operations ExecutiveLocation: Dublin/CorkContract: 12 MonthsJoin Musgrave – A Legacy of Innovation, Community, and ExcellenceMusgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.As we continue our journey toward becoming Ireland's most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our Online team as anOnline Operations Executive.This role sits within the SuperValu eCommerce Team. The Online Operations team are responsible for driving the optimum online shopping experience for retailers and their customers.What you'll be doing:Offering our retail partners an exceptional level of service at all times and supporting them to drive sales as well as maintaining day to day demands and requirements (end result being an excellent customer experience)Liaising with /visiting stores to improve operations to drive profitability/efficiency, as well as furnishing stores with regular insight from operational KPIs such as Sales and NPSTraining stores in optimum order fulfilment at store levelMonitoring sales performance to identify and highlight improvements that may be made to further grow the Online Shopping businessWorking with wider Online Team/associated teams (marketing/Digital Ops, etc) on key customer improvement projectsContributing to the roll out of new fulfilment initiativesOngoing inbound query and issue management (helpdesk calls) and close out via Servicenow, Fexco & RSCWhat we'er looking for:Relevant experience gained within a retail/operations environmentPrevious experience of working with RetailersSelf-starter with strong project management skills.Good problem solving mindset and ability to work on own initiative when requiredAbility to compile gathered data into clear, structured reports, and present (via Powerpoint/Teams), with a good working knowledge of Word/Excel/PowerpointGood team playerCommercial acumen and comfortable working with, and driving, Key Performance Indicators as set by the Online Team.Up-to-date knowledge of key trends within online grocery marketComfortable working with technology systemsExcellent communication, influencing and relationship management skillsFull Clean Driving Licence and access to a car**If Cork located, there will be frequent travel to Dublin**Why Musgrave:Career Development:With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.Collaborative Environment:Work alongside a passionate team, where your contributions will make a significant impactInnovation Focus:Be part of a company that values forward-thinking solutionsCommunity Focus:Be part of a company that truly values its communities and strives to make a positive impact.Be Part of a Legacy:Join a company with a long-standing commitment to community and innovation.Are you ready to make a difference?Apply now and join us in creating a future where business success and positive change go hand in handMusgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.