Join to apply for the Claims Team Leader role at Howden Ireland
Howden are delighted to have a vacancy as a Claims Team Leader who will be responsible for overseeing the processing and managing of all general commercial claims. The successful candidate will ensure that all clients receive a high standard of claims service. This role combines operational oversight, compliance, and people management to drive excellence in claims handling.
Key Responsibilities
* Supervise a team of claims executives and provide guidance and support as needed.
* Develop and implement policies and procedures to improve efficiency and the quality of the claims handling processing.
* Analyze claims data and prepare reports on claims trends and performance
* Communicate with clients, stakeholders and other departments to manage claims effectively.
* Conduct audits to assess compliance and service quality.
* Champion best practices to serve clients' interests at all times.
* Provide ongoing support and training to claims team
* Facilitate weekly team meetings to foster open communication, address challenges, and share best practices.
* Conduct regular one-on-one sessions to monitor progress, set goals, and encourage professional growth.
* Mentor and coach team members, leveraging their strengths and supporting them in areas requiring improvement.
* Oversee the onboarding process for new staff in partnership with HR and Compliance, ensuring a smooth transition and full understanding of policies and procedures.
* Promote a culture of continuous learning by supporting professional development opportunities and ensuring compliance with Continuing Professional Development (CPD) requirements.
* Ensure that all team members follow central bank guidelines.
* Build key relationships with internal stakeholders- MD's, Regional Directors, Account Executives etc
* Develop and nurture strong partnerships with key industry professionals and insurer claims departments.
* Serve as the main point of contact for claims executive queries, providing effective solutions and timely support.
* Collaborate with Marketing to produce claims documentation and promotional materials.
* Ensure clear, consistent communication between offices to support centralized operations and functions.
About You
* Minimum 5 years' experience in a claims/insurance function.
* At least 2 years' experience in a management or supervisory role.
* CIP qualification in insurance
* Demonstrated ability to inspire, motivate, and effectively manage teams in a dynamic environment.
* Skilled in providing guidance and support for professional growth, fostering a culture of continuous learning.
* Maintains a high level of integrity and upholds strong ethical principles in all professional interactions.
* Exceptional interpersonal skills with a proven track record of building and maintaining client trust and satisfaction.
* Embraces creative problem-solving, works collaboratively across functions, and consistently delivers results.
About Howden Ireland
Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.
Location: Wexford, County Wexford, Ireland
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
General Business, Management, and Project Management
Industries
Claims Adjusting, Actuarial Services, Insurance Agencies and Brokerages, and Insurance
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