EU – Director of Operations – CAI Mission Critical
CAI is a professional services company founded in 1996, with nearly 700 employees worldwide.
For Life Sciences and Mission‑Critical industries that require operating in high‑stakes environments, we deliver accelerated operational readiness and unparalleled performance at the highest standards through rigorous, field‑tested processes and elite expertise developed over 30 years.
Our purpose is simple: we exist to be the trusted solution for our clients as they strive to build a better working world and improve human experience.
We are committed to living our Foundational Principles: integrity, serving each other, serving society, and working for our future.
Role Overview
The Director of Operations (DOO) for CAI Mission Critical in the EU region will drive operational excellence and efficiency across multiple geographic locations.
The DOO will oversee day‑to‑day operations, personnel and resource management and collaborate with cross‑functional teams to ensure seamless delivery of services.
The successful candidate will possess strong operational leadership, strategic thinking and a proven track record of driving organisational growth.
Key Responsibilities
Develop and execute a comprehensive operational strategy aligned with CAI's goals.
Identify opportunities for operational improvement and implement strategies to enhance efficiency, productivity and profitability.
Collaborate with senior leadership to establish performance metrics and goals for continental operations.
Monitor and manage the financial performance of continental operations, including budgeting, forecasting and cost control.
Analyse financial data to identify trends, risks and opportunities for improvement.
Drive initiatives to optimise resource allocation and utilisation, ensuring efficient delivery of services.
Streamline and standardise operational processes across all locations.
Implement best practices and enforce CAI Policies and Procedures to ensure consistency and efficiency.
Continuously assess and improve operational workflows to achieve operational excellence and meet client expectations.
Lead and inspire a diverse team of operational professionals across multiple geographic locations.
Provide guidance, mentorship and support to foster a culture of collaboration, accountability and continuous learning.
Identify training needs and facilitate professional development opportunities.
Collaborate closely with cross‑functional teams (sales, marketing, finance and people solutions) to align and coordinate activities.
Build and maintain strong relationships with key stakeholders, clients, partners and vendors.
Proactively address client concerns, resolve operational issues and ensure client satisfaction.
Identify potential risks and develop strategies to mitigate operational, regulatory and compliance risks.
Ensure adherence to relevant industry regulations, legal requirements and internal policies.
Implement and monitor robust internal controls to safeguard data integrity and confidentiality.
Requirements
BS in a science or engineering field or equivalent experience.
10+ years of experience in Data Centre/Mission‑Critical Operations, Commissioning or Facility Engineering/Management.
5+ years of experience in Consulting or Professional Services.
Experience with design reviews, facilities and equipment start‑up walk‑downs & troubleshooting, HVAC, Medium/Low voltage, LEED, facility auditing, Data Center/Mission‑Critical infrastructure, back‑up/UPS systems, test scripts, commissioning plans, Basis of Design, Sequence of Operations and Owner's Project Requirements.
Exceptional business acumen with an entrepreneurial spirit, strong managerial and leadership skills.
A recognised leader in the Data Centre industry in the EU region.
Other Requirements
Excellent oral and written English skills.
Able to travel internationally.
Able to work extended hours, as applicable.
Able to work in the EU without sponsorship now or in the future.
We are an equal‑opportunity employer.
We value veterans and promote a diverse culture in our workplace.
Diversity is a strength for our global company, and we pledge to operate in a fair and equitable manner for all employees, customers and society.
This job description is not all‑inclusive; you may be asked to perform other duties.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
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