TITLE OF POSITION: Senior Licensing co-ordinator, Transport Regulation REPORTING TO: Licensing Manager DUTIES AND RESPONSIBILITIES: Subject matter expert (SME) Licensing ? Process maintenance and development: Oversee operational activities within SME area; develop and maintain relevant process-, information- and communication documents to support same ? Case management: draft responses, manage turnaround times, escalate as required ? Risk management ? Planning operational projects, change management ? Reporting o Weekly, monthly for SME area o Statistical analysis, on both a scheduled and ad-hoc basis to support decision-making ? Business system maintenance and development related to SME area of expertise o Issue resolution - liaison with Helpdesk; 3rd parties o Analysis and development of business requirements o User acceptance testing o Operational implementation of system change with 3rd parties Contract management, e.g oversight of service delivery ? Service provider oversight KPIs, delivery, ongoing liaison ? Issues and escalation ? Quality of deliverables - process, quality checks, audits ? Reporting and communication; 3rd party liaison Licensing communications ? Preparation of material for reply to FOI & DP requests, representations and Parliamentary Questions within required timeframes ? Prepare written responses to queries from industry, consumers ? Licence holder communications prepare campaigns, draft articles ? Public consultation supports Each candidate must meet the following requirements: a) Hold a 3 rd level degree b) Have a minimum of 4 years satisfactory experience in a relevant field with 2 years experience managing people or projects, including experience in the following areas: ? Analysing data and preparing reports ? Operational management; including maintenance and development of process ? Oversee service delivery e.g. daily, weekly, monthly communications and reporting across suppliers and review of associated budgets; ? Complaint handling - preliminary review, collation of additional information, investigation and conclusion within prescribed timeframe; c) Have excellent written and verbal communication and interpersonal skills; d) Be able to work at a detailed level whilst being able to extract ideas for communication to senior management; e) Be skilled in the use of MS office applications Excel, PowerPoint, Outlook, and Publisher Benefits: Work From Home