Client Manager One of Hays top RPO Accounts are hiring Location: Dublin (Hybrid working) Salary: 45-60k basic + capped bonus Your new company Our mission at Hays Talent Solutions is to help shape the future workforce, connecting the best Talent with the best opportunities.
Through our expertise we represent our clients globally and we are recognised by them as their workforce solutions provider.
We care about people, and we enable organisations to thrive.
At Hays we believe that people and culture are at the heart of every successful company.
We value an inclusive and diverse environment that supports our core mission.
Your new role As a Client Manager, you will be responsible for the successful service delivery on the client account, adhering to contractual SLAs and KPIs and achieving budget and growth targets.
You will be maintaining an effective partnership with the client and continually developing account initiatives.
As well as demonstrate a detailed understanding of the client's business and competitive landscape.
You will also provide effective management to the delivery team.
Induct, train and coach all new employees utilising all available training resources.
Manage individual and team performance effectively by clearly communicating expectations, regularly monitoring business plans and KPIs, and rewarding and recognising employees You will ensure the workplace is professional and productive, free of discrimination, harassment and bullying and provides equal opportunities for all employees You will be able to develop strong relationships with key Hiring Managers, HR and other key stakeholders Manage client or candidate disputes in a timely and effective manner.
As well as provide specialist expert advice, support and recommendations to key stakeholders on specific market conditions including competitor activity, skills availability, demographics, and salary surveys.
What you'll need to succeed Extensive recruitment experience ideally gained in an inhouse, RPO or agency environment.
Any multi country experience would be beneficial You will display a commitment to coaching and motivating individuals to deliver an exceptional recruitment service through experience of managing a team Proven experience of managing stakeholder updates on a monthly / quarterly basis Able to manage senior executive director and managing director stakeholder relationships effectively Takes accountability & responsibility Understands forecast/planning and attraction strategies Budgeting & forecasting experience and able to understand Profit and Loss, how to manage debt and WIP.
Able to champion the effective and compliant use of technology and systems provided Demonstrated commitment to process adherence, service delivery and system integrity Able to interpret data to understand and drive performance.
What you will get in return Culture built on rewarding success and the opportunity to influence your earning potential Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development Flexible hybrid working patterns Opportunity to take your career globally Incentives and rewards to recognise performance both locally, regionally and nationally Broad range of employee wellbeing initiatives and benefits Referral bonus scheme Community of internal support networks.
Paid volunteering days for all employees under our Working for Your Tomorrow Initiative.
Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity.
As a committed Disability Confident employer, if you're thinking of a new tomorrow for your career, whatever your background, let's work together to create it At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background.
We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.
At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background.
We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.
Benefits: Capped Bonus'